Leif-Olof Wallin is an independent Tech Advisor specializing in enterprise mobility, frontline workers, and rugged devices. Formerly, he was the Gartner lead analyst for rugged devices for almost two decades.
Disclaimer: This is a paid guest post from an industry expert. Any views or opinions stated in this article are personal, belong solely to the guest author, and do not reflect the official policy or position of Getac.
Failing devices often lead to financial issues due to decreased productivity and data losses, preventing workers from completing tasks on time. Commercial off-the-shelf (COTS) equipment is known for failing more frequently on the frontlines than rugged devices.
Rugged devices are not only about durability. They provide stability over time through their form factor, accessories, operating system (OS) support, drivers and product, and spare part availability. These positively impact the total cost of ownership (TCO) and reduce business risk.
Rugged mobile device manufacturers engineer their products to work better than COTS devices. Rugged computers work in situations that have bright sunlight, considerable temperature variations, exposure to environmental impact, extended operating hours, and when working with gloves. It renders better frontline worker experience at a typically lower TCO.
Word of caution: not all equipment marketed as rugged is engineered to the exact stringent specifications or uses a modern, up-to-date platform.
Frontline workers are not typically desk-bound. Globally, frontline workers outnumber desk-bound workers by almost 4 to 1 (about 2.8 billion of the 3.55 billion workers overall).
During the pandemic, many enterprises urged frontline workers to change their work and improve their skill sets. Today, workplace trends require them to operate as remote workers due to advancements such as remote expert guidance, remote certifications, and collaborative work management.
Increasingly, enterprises have exposed their frontline workers to growing Internet of Things (IoT) capabilities. These come in the form of dashboards or work orders and tasks auto-generated from real-time IoT data or video stream analysis. Many of these changes have now become part of new work process best practices.
There are many good reasons for buying rugged equipment besides its ability to withstand drops.
Here is a list of reasons that, when considered together, contribute to an attractive TCO compared to COTS devices despite its higher initial purchase price. The reasons can be divided into six categories:
This design enables the rugged device vendor to keep producing the same product for an extended period, typically around five years.
From a customer’s perspective, this means that the same device will be available for purchase for a long time. This feature reduces the need for re-testing or re-certification.
Similarly, spare parts will be available for an extended period. It’s reasonable to expect 5-7 years of use out of a rugged device from a reputable vendor.
On the other hand, rugged vendors, on average, commit to supporting the shipping version of the OS for five years. This enables organizations to upgrade when there is business value and not when forced. Rugged vendors perform upgrades supported by the OS provider.
Oil and gas, mining, paint manufacturing, and other verticals where flammable gas may be present require intrinsically safe devices.
Rugged devices can be classified into three broad categories. The categories differentiate on the drop specification and the Ingress Protection (IP) ratings.
The IP rating depicts how well the device can withstand solids (the first digit signifies particle size) and water (the second digit). The higher the digit, the better its endurance. The broad rugged categories are:
COTS devices placed into enclosers or outfitted with bumpers are not considered rugged. These devices do not have the benefits of designed rugged devices even if vendors place COTS devices in slightly better-designed housing to meet drop specifications.
It is also important to avoid purchasing outdated products. Buying products near the end of their lifecycle does not have most of the mentioned advantages.
It may also force an early upgrade as some of the required software may not be compatible with older devices or OSs. It may not support the preferred Private Mobile Network (PMN) technology such as 5G or the latest WLAN standards.
Find out more about the different aspects of rugged devices, ruggedization, and the test specifications in the Getac Rugged Computing Value Proposition whitepaper:
Any procurement of devices for frontline workers needs to assess whether COTS devices will be good enough for the required use case. In most cases, rugged devices will be the optimal choice.
The next step is to identify what level of ruggedness is required. Once established, look for devices built with recent technologies to maximize the product's lifecycle. This includes assessing the shipping OS version, confirming the highest OS version that the device can be upgraded to, and attaining the OS vendor’s commitment to supporting patching and updating.
Also, only consider Android-based devices listed in the Android Enterprise Recommended Rugged section. Finally, a complete TCO calculation that considers all aspects should be performed for better economic predictability.
From the guest author: The article is based on my own analysis, forecasts, and experience from several hundred interactions with end-user clients with many frontline workers. The labor market size is based on numbers from the International Labor Organization. All opinions in the article are based on my own expertise.
Leif-Olof Wallin is an independent Tech Advisor specializing in enterprise mobility, frontline workers, and rugged devices. Formerly, he was the Gartner lead analyst for rugged devices for almost two decades.
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