Getac Device Monitoring System (GDMS)

Know the Vitals for Your Devices - Anytime, Anywhere.

GDMS helps you know which devices are optimally working and which are not, ensuring you have the technology you need when you need it.


Because you always need to protect your investment in technology

GDMS is a software solution that tracks and monitors deployed devices, spotting potential issues
before they impact on field-based personnel. GDMS helps you to maintain operational efficiency
through the monitoring of:
  • Battery performance
  • Storage
  • BSoD events
  • Forced shutdown issues
  • Device utilization
  • Firmware levels
  • Device location
  • App installation status
  • Cellular data

Optimizing uptime and reliability
are essential

IT managers need to keep their eye on the ball. With the integration of
mobile devices into the general IT infrastructure, even the slightest
interruption can impact on:

  • Business disruption
  • Lost revenue
  • Reduced productivity
  • Recovery and remediation

Yet downtime is avoidable

Avoiding downtime can be as simple as ensuring users start their shift with a fully charged battery. Yet IT professionals admit to missing opportunities that could have prevented downtime and kept devices operational, citing the top two causes as:

  • Failing to notice when usage is trending towards a danger level or a primary storage share running out of space.
  • Failing to notice that critical hardware (or software) performance is trending steadily downward.

This is where device monitoring would help to mitigate operational downtime.

Getac Device Monitoring System – proactively reducing the risk of downtime

Even the most rugged devices, known for their long operational life, need regular health-checks. If you want to make the most of your IT assets, there is one simple message – ensure every device in your network is fully maintained. Now Getac has made that easier with GDMS (Getac Device Monitoring System) software. Centrally hosted and securely stored on a Microsoft Azure® Cloud Server, GDMS means you can proactively reduce the problems caused by device downtime.

Lost productivity
Cost of recovery
Cost of reputation

Why Choose GDMS?

The Solution to Enhance Seamless Operation of Your Devices

Getac Device Monitoring System helps you monitor the health of your deployed devices from a central dashboard – have your finger on the pulse of all your devices’ health from one screen.

Mitigate Risk by Monitoring Your
Business-critical Mobile Devices

Helping your organization to identify potential problems
and respond to them ahead of time, mitigating any
risk and ensuring maximum mobile device uptime in the field.

Key Features - GDMS

Monitoring & Updates

  • Hardware key items
  • Software/ firmware
  • Device location (updated every 3 minutes)
  • Intuitive user interface
  • Remote App installation


  • Predict device disruptions
  • Configurable warning threshold
  • Issue categorization
  • Event notification


  • Automatic, periodical reports
  • Comprehensive executive reports
  • Cellular data visibility

Configurable Account Management

  • Tailored fields for batch importing
  • Customizable access groups and scalable sub-groups to control user visibility



with proactive monitoring


Monitor and maintain devices yourself, or
let a Getac expert do it for you

Many businesses have a dedicated IT resource for which GDMS is
an easily deployed addition to the professional software portfolio.

For companies unable to allocate time or personnel to device
monitoring, Getac offers an additional professional service called
Getac Device Monitoring System Enterprise Plus (GDMS E+). Our
team of Trained Experts will monitor device health for you.

Here is how GDMS E+ works:

Getac Device Monitoring System

GDMS Trained Expert can act as your IT admin to take care of your device health.

Getac Device Monitoring System

GDMS E+ monitors hardware components sending notifications of potential health threats.

Getac Device Monitoring System

Following customer testing and validation, GDMS E+ will schedule the OTA updated to keep your Getac software and firmware up-to-date.

Getac Device Monitoring System

When alert triggers, our Trained Expert is on hand to support and facilitate resolution options.

Key Features - GDMS E+


GDMS is strengthened by
our world class


Learn More


  • Main Unit Warranty Extension
  • Battery Warranty Extension
  • Keep your SSD / HDD Warranty
  • Getac Office Dock Warranty
  • 3rd Party Vehicle Dock Warranty


  • Self-maintainer
  • Drivers & Manuals
  • Product Registration
  • FAQ & Help
  • Online Support
  • Getac Diagnostic Assistant
  • Getac System Recovery
  • Warranty Check


Device Monitoring System
software from Getac


All trials of Getac Software are subject to our Trial License Agreement.

All Getac Software use is subject to our Software License Agreement.

Want to start your free trial? Let’s talk!

*Free email accounts such as,,, or any other free email domain are unable to activate a free trial.

*GDMS E+ is now available in some countries

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