As one of the leading rugged computer providers, Getac offers extensive rugged computing product lines and serves a wide range of vertical markets.
We recently launched service.getac.us, an all-in-one solution that empowers users to create and manage US-based service requests in one convenient location. Mason Rhodes, as a backend development lead, had an integral role in bringing service.getac.us to our community. Outside of work, Mason is adjusting to life as a new dad. His son, Murphy, was born in November!
What is service.getac.us?
Service.getac.us helps simplify and improve our customer experience for in-warranty service requests – from providing a single location to check warranty status, create service requests and check the status of, or cancel, existing service requests – all in one place.
What is your favorite aspect of service.getac.us?
My favorite part of the site is how we can bring together our service centers without the need to encumber our users with the details so they can focus on getting their unit repaired.
How would you describe what you do at Getac?
I design and develop the services we use for inter-connecting our data sources and integrating external API’s as well as designing and building our cloud network and build tools used in deployment.
Have you always been interested in engineering?
Always.
What do you enjoy most about working at Getac?
The immense opportunities granted to me to try and learn new things.
What is your most productive time of day?
Between 7 and 11 AM.
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