DIGITAL TECHNICAL PUBLICATIONS

Provide vehicle manufacturers technical repair and maintenance information directly to the technicians, as part of a Getac rugged mobile solution, to maximize the working time spent on the vehicle and improve the first time fix ratio.

OEM INFORMATION MANAGEMENT SYSTEMS

Getac’s cloud-based toolset helps OEMs ensure information flow across their aftersales value chain. These process-driven systems include lightweight ticketing and maintenance interfaces that incorporate a wide range of customizable KPIs and reporting metrics to manage workshops and technicians effectively.

Aftersales Portal

The cloud-based platform is tailored for service and repair networks, providing access to a consolidated database of aftersales information, resources, and systems. An administration console manages the systems and associated content, which can be accessed through either a fully managed SaaS model or an on-site installation.

Salient Features

  • User account management with SSO integration
  • Flexible vehicle definition/vehicle management model
  • VIN specific resource tagging
  • Acts as a container for aftersales modules, including document libraries, knowledge base, service repair information, warranty repair times, electrical information, parts catalogues & parts ordering

Key Benefits

  • Out-of-the-box setup
  • Supports multiple resource types
  • Can be fully managed and maintained by the OEM
  • Flexible system interfaces

Technical Case Management

Getac’s technical case management system is used to manage and track technical issues related to the repair and maintenance of vehicles. When a vehicle is brought in for service or repair, the technician uses this system to log the details of the issue, including any symptoms or error codes. The system in turn provides the technician with recommended solutions to diagnose and resolve the problem.

Salient Features

  • One-stop solution for managing all technical queries
  • Out-of-the box system
  • Simple to use, swift to deploy
  • Structured, data-driven and customisable interfaces
  • Workshop friendly reporting dashboards
  • Integrates seamlessly with OEM and Third-Party systems

Key Benefits

  • Improves customer satisfaction through a streamlined & transparent process
  • Enables better tracking and faster resolution of technical issues
  • Enhances communication between workshop stakeholders
  • Improves workshop efficiency through process automation

Warranty System

Designed specifically for automotive OEMs and their service networks, the warranty system enables the technicians to claim a warranty. It covers the cost of repair or replacement of parts and labor for defects or issues that arise during the warranty period. It's tightly linked with the technical case management system.

Salient Features

  • One-stop solution for managing all warranty-related queries or claims
  • Information captured using consistent and structured forms
  • Allow users to create and facilitate warranty claims
  • Alerts support groups when new claims are raised
  • Allows upload of proof documents

Key Benefits

  • Improves customer satisfaction and brand loyalty through a transparent warranty claim process
  • Reduces costs for customers as well as the OEM and its dealership
  • Demonstrates commitment to quality and customer service
  • Helps drive competitive differentiation

See the solution in action

WORKSHOP READY DEVICE MOBILITY,
FOR EASILY ACCESSIBLE TECHNICAL DOCUMENTATION

Automotive aftermarket size to reach $513.1 Billion by 2027.*1

The average vehicle car parc age is getting older, in the US it is circa 11.8 years, in Germany it is 9.8 years and in Russia 13.4 years. *2

This will translate into higher investments in the maintenance and upkeep of existing vehicles. *2

“Access to repair and maintenance information is an important part of a safe and effective automotive aftermarket”. *3
*1 Source: www.globenewswire.com
*2 Source: Frost & Sullivan
*3 Source: European Automobile Manufacturers Association

WHY YOU NEED IT?

With right to repair legislation at the forefront for OEM’s, they are responsible for providing technical parts and service information to its network, customers, and independent repair facilities. Technical portals and websites are available for its franchised service points or through online subscription services, for the independent aftermarket.

Delivering vehicle code details, non-emission related information, reprogramming, or flashing for all makes and models, directly to the technician’s rugged mobile device to improve the proficiency of vehicle servicing and repair.

GETAC DIGITAL TECHNICAL PUBLICATIONS GIVES YOU

GETAC AUTOMOTIVE SOLUTIONS

Getac believes in eradicating wasted time and reducing costs for workshop operations by providing optimal hardware and software solutions that address the main workshop processes - allowing technicians to spend more time in the service bay attending to vehicles or out in the field at a roadside repair.
The Smart Approach to Combining Workflows
Download the Workflow Brochure to learn more about the optimized rugged mobile solutions to improve the first time fix ratio.
DIGITAL TECHNICAL PUBLICATIONS BROCHURE

SOLUTION FEATURES

4 WORKFLOWS IN 1 DEVICE

Getac tablets can manage all your workshop process needs (Technical, Diagnostic, Job Card & EVHC) allowing for device consolidation, which in turn reduces IT costs by removing the need for a separate device for each application.

GETAC AUTOMOTIVE SOLUTION BENEFITS

What is "Getac Select® Solutions?"

As a leader in providing rugged mobile solutions in the industry, we listen to customers and want to take our Customer Experiences to the next level. We understand the challenges in your daily business and the frustrations you may have while selecting suitable solutions to achieve your business objectives or solving these challenges. To further separate Getac from the competition, Getac now offers a comprehensive Industry solutions program, called “Getac Select® Solutions”. With our years of industry knowledge and experience, and combined with our successful deployments to our customers globally, “Getac Select® Solutions” shortlists the most appropriate solution options for you to choose from.


Solutions

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Certifications

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Absolute Software Corporation
Partner Solutions

Absolute Software is a leader in next generation Endpoint Resilience™ solutions, delivering a unique security platform that unites self-healing devices, applications, and network connectivity.

  • IP66

  • MIL-STD 461G

  • MIL-STD 810H

F110
Tablets | Fully Rugged | 11.6-Inch | Windows

The F110 was named the Best Rugged Tablet in 2021 by ZDNet and in 2023 by TechRadar. It has a slim form factor and an 11.6-inch FHD screen.

Getac Device Monitoring System
Software | Windows & Android

GDMS tracks and monitors deployed devices, spotting potential device issues, before they impact on your field-based workforce.

Imprivata, Inc.
Partner Solutions

Imprivata provides identity, authentication, and access management solutions that are purpose-built to solve healthcare’s unique workflow, security, and compliance challenges.

Lind Electronics, Inc.
Partner Solutions

Lind Electronics is highly regarded worldwide for their ability to design, engineer and manufacture custom mobile power solutions that meet specific industry and environmental standards.

LOCKNCHARGE
Partner Solutions
SOTI Inc.
Partner Solutions
New
  • IP66

  • MIL-STD 461G

  • MIL-STD 810H

UX10
Tablets | Fully Rugged | 10-Inch | Windows

The UX10 was named 2023 Best Rugged Tablet by Techradar. It is a 10.1-inch portable device with incredible rugged performance.

Professional Service and Support

 

Service

  • Main Unit Warranty Extension
  • Battery Warranty Extension
  • Keep your SSD / HDD Warranty
  • Getac Office Dock Warranty
  • 3rd Party Vehicle Dock Warranty

Support

  • Self-maintainer
  • Drivers & Manuals
  • Product Registration
  • FAQ & Help
  • Online Support
  • Getac Diagnostic Assistant
  • Getac System Recovery
  • Warranty Check

 

Ready to transform your aftersales operations? Get in touch today