INTRODUCING GETAC TOTAL WARRANTY COVER (BUMPER-TO-BUMPER)
Our fully rugged product warranty includes accidental damage, ensuring enhanced total cost of ownership (TCO).
WE’VE GOT YOU COVERED
The average repair cost is $450 - $650, not including downtime and lost revenue to your business. Bumper-to-Bumper solves the problem.
No Unexpected Costs
Reduced Operating Expense
Our Warranty Cover
Our warranty packages cover all system components in line with terms and conditions covering product failures under normal and anticipated usage. Extremely cost-effective, it guarantees Getac quality repairs in the event of a product failure.
Return to Base Logistics
*The above service offering is only applicable on products purchased after 1st May 2017. For any warranty query please contact Getac Support team.
RETURN TO BASE LOGISTICS
For 3 & 5 Year Return-to-Base service, you simply return your unit to our base for service.
Original Getac Parts
Professional Getac Repair Engineer
Local Real-time Technical Support
- Only genuine Getac approved parts used in any repair
- Highest quality repair by Getac qualified technicians in our own customer-centric support center
- Standard and consistent repair management
- Getac control and ownership for entire repair process
Your Service and Repair Process
- Login Service Request System on Getac Service System (GSS)
- After logging in, please pack the equipment and attach a printed copy of the service application details, and then send the package to Getac service center.
- Upon receipt of the unit full diagnostics will be carried out and unit will be repaired
- Unit will be tested, cleaned and shipped back to required address
GIVING YOU CONTROL WITH GETAC’S
The Self-Maintainer program empowers you to perform limited warranty-protected repairs on Getac products without shipping them to Getac’s Repair Centre.
Work to Your Schedule
Claim 2 Free Items per Device
*The items included in the self-maintainer program are dependent on the model.
*Applicable for USA, Europe regions, Australia and Mexico.
GETAC SERVICE SYSTEM (GSS)
GSS allows you to track a device sent for repair at every stage, from its return to Getac through its repair and delivery back to you. It also allows you to see the details of the repair work performed and to manage the details of the device’s delivery for maximum convenience.