INTRODUCING GETAC TOTAL WARRANTY COVER (BUMPER-TO-BUMPER)

Our fully rugged product warranty includes accidental damage, ensuring enhanced total cost of ownership (TCO).

WE’VE GOT YOU COVERED

The average repair cost is $450 - $650, not including downtime and lost revenue to your business. Bumper-to-Bumper solves the problem.

No Unexpected Costs
Minimal Downtime
Reduced Operating Expense

Hassle Free.

No more internal challenges waiting for estimates and approvals, just report your product issue via our Service Request system and we'll take care of the rest.

No Surprises.

Have the confidence that your project budget is fixed with no surprises regardless of failure, accident or market fluctuations.

Total Replacement.

If your unit cannot be repaired Getac will replace it with a unit of equal or greater specification.

Our Warranty Cover

Our warranty packages cover all system components in line with terms and conditions covering product failures under normal and anticipated usage. Extremely cost-effective, it guarantees Getac quality repairs in the event of a product failure.

Tablets

Laptops

A140

F110

K120

T800

UX10

ZX10

ZX70

B360,
B360 Pro

S410

V110

X500,
X500 Server

X600,
X600 Pro

Bumper-to-Bumper Warranty

3 Years

✓

5 Years

✓

Semi-Rugged Warranty

3 Years

✓

Return to Base Logistics

3 Years

✓

5 Years

✓

*The above service offering is only applicable on products purchased after 1st May 2017. For any warranty query please contact Getac Support team.

RETURN TO BASE LOGISTICS

For 3 & 5 Year Return-to-Base service, you simply return your unit to our base for service.

Original Getac Parts
Professional Getac Repair Engineer
Local Real-time Technical Support

Warranty Benefits

Only genuine Getac approved parts used in any repair
Highest quality repair by Getac qualified technicians in our own customer-centric support center
Standard and consistent repair management
Getac control and ownership for entire repair process

Your Service and Repair Process

Login Service Request System on Getac Service System (GSS)
After logging in, please pack the equipment and attach a printed copy of the service application details, and then send the package to Getac service center.
Upon receipt of the unit full diagnostics will be carried out and unit will be repaired
Unit will be tested, cleaned and shipped back to required address

GIVING YOU CONTROL WITH GETAC’S
SELF-MAINTAINER PROGRAM

The Self-Maintainer program empowers you to perform limited warranty-protected repairs on Getac products without shipping them to Getac’s Repair Centre.

Zero Downtime

Work to Your Schedule

Claim 2 Free Items per Device

*The items included in the self-maintainer program are dependent on the model.

*Applicable for USA, Europe regions, Australia and Mexico.

OUR WARRANTY COVER AND SUPPORT SERVICES

36 Month
Bumper-to-Bumper Warranty

*Fully rugged products

36 Month Warranty

*Semi rugged products

Accessory Warranty

(including batteries)

Self-Maintainer*

Getac Service System (GSS)

*Applicable for USA, Europe regions, Australia and Mexico.

ADDITIONAL WARRANTIES AND SERVICES

Extended Warranty

Accidental Damage Warranty

Keep Your SSD Warranty

DOWNLOAD THE BROCHURE

OUR WARRANTY COVER AND SUPPORT SERVICES

36 Month
Bumper-to-Bumper Warranty

*Fully rugged products

36 Month Warranty

*Semi rugged products

Accessory Warranty

(including batteries)

Self-Maintainer*

Getac Service System (GSS)

*Applicable for USA, Europe regions, Australia and Mexico.

ADDITIONAL WARRANTIES AND SERVICES

Extended Warranty

Accidental Damage Warranty

Keep Your SSD Warranty

DOWNLOAD THE BROCHURE

OUR WARRANTY COVER AND SUPPORT SERVICES

36 Month
Bumper-to-Bumper Warranty

*Fully rugged products

36 Month Warranty

*Semi rugged products

Accessory Warranty

(including batteries)

Self-Maintainer*

Getac Service System (GSS)

*Applicable for USA, Europe regions, Australia and Mexico.

ADDITIONAL WARRANTIES AND SERVICES

Extended Warranty

Accidental Damage Warranty

Keep Your SSD Warranty

DOWNLOAD THE BROCHURE

GETAC SERVICE SYSTEM (GSS)

GSS allows you to track a device sent for repair at every stage, from its return to Getac through its repair and delivery back to you. It also allows you to see the details of the repair work performed and to manage the details of the device’s delivery for maximum convenience.

GETAC SERVICE SYSTEM

GSS TUTORIAL VIDEOS

Register now to get your extra 2 months warranty, and access the Getac Service System (GSS)

Register now to get your extra 2 months warranty, and access the Getac Service System (GSS)

Processing activity	Legal basis for Processing
Provision of Sites, Apps, products, and services: providing our Sites, Apps, products, or services; providing promotional items upon request; and communicating with you in relation to those Sites, Apps, products, or services.	The Processing is necessary in connection with any contract that you have entered into with us, or to take steps prior to entering into a contract with us; or We have a legitimate interest in carrying out the Processing for the purpose of providing our Sites, Apps, products, or services (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms); or We have obtained your prior consent to the Processing (this legal basis is only used in relation to Processing that is entirely voluntary – it is not used for Processing that is necessary or obligatory in any way).
Operating our business: operating and managing our Sites, our Apps, our products, and our services; providing content to you; displaying advertising and other information to you; communicating and interacting with you via our Sites, our Apps, our products, or our services; and notifying you of changes to any of our Sites, our Apps, our products, or our services.	The Processing is necessary in connection with any contract that you have entered into with us, or to take steps prior to entering into a contract with us; or We have a legitimate interest in carrying out the Processing for the purpose of providing our Sites, our Apps, our products, or our services to you (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms); or We have obtained your prior consent to the Processing (this legal basis is only used in relation to Processing that is entirely voluntary – it is not used for Processing that is necessary or obligatory in any way).
Communications and marketing: communicating with you via any means (including via email, telephone, text message, social media, post or in person) to provide news items and other information in which you may be interested, subject always to obtaining your prior opt-in consent to the extent required under applicable law; personalising our Sites, products and services for you; maintaining and updating your contact information where appropriate; obtaining your prior, opt-in consent where required; enabling and recording your choice to opt-out or unsubscribe, where applicable.	The Processing is necessary in connection with any contract that you have entered into with us, or to take steps prior to entering into a contract with us; or We have a legitimate interest in carrying out the Processing for the purpose of contacting you, subject always to compliance with applicable law (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms); or We have obtained your prior consent to the Processing (this legal basis is only used in relation to Processing that is entirely voluntary – it is not used for Processing that is necessary or obligatory in any way).
Product safety communications: communications in relation to product safety, including product recalls and product safety advisory notices.	The Processing is necessary for compliance with a legal obligation; or We have a legitimate interest in carrying out the Processing for the purpose of ensuring the safety, and proper use, of our products (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms).
Management of IT systems: management and operation of our communications, IT and security systems; and audits (including security audits) and monitoring of such systems.	The Processing is necessary for compliance with a legal obligation; or We have a legitimate interest in carrying out the Processing for the purpose of managing and maintaining our communications and IT systems (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms).
Health and safety: health and safety assessments and record keeping; providing a safe and secure environment at our premises; and compliance with related legal obligations.	The Processing is necessary for compliance with a legal obligation; or We have a legitimate interest in carrying out the Processing for the purpose of ensuring a safe environment at our premises (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms); or The Processing is necessary to protect the vital interests of any individual.
Financial management: sales; finance; corporate audit; and vendor management.	We have a legitimate interest in carrying out the Processing for the purpose of managing and operating the financial affairs of our business (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms); or We have obtained your prior consent to the Processing (this legal basis is only used in relation to Processing that is entirely voluntary – it is not used for Processing that is necessary or obligatory in any way).
Surveys: engaging with you for the purposes of obtaining your views on our Sites, our Apps, our products, or our services.	We have a legitimate interest in carrying out the Processing for the purpose of conducting surveys, satisfaction reports and market research (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms); or We have obtained your prior consent to the Processing (this legal basis is only used in relation to Processing that is entirely voluntary – it is not used for Processing that is necessary or obligatory in any way).
Security: physical security of our premises (including records of visits to our premises); CCTV recordings; and electronic security (including login records and access details).	The Processing is necessary for compliance with a legal obligation; or We have a legitimate interest in carrying out the Processing for the purpose of ensuring the physical and electronic security of our business and our premises (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms).
Investigations: detecting, investigating and preventing breaches of policy, and criminal offences, in accordance with applicable law.	The Processing is necessary for compliance with a legal obligation; or We have a legitimate interest in carrying out the Processing for the purpose of detecting, and protecting against, breaches of our policies and applicable laws (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms).
Legal compliance: compliance with our legal and regulatory obligations under applicable law.	The Processing is necessary for compliance with a legal obligation.
Improving our Sites, Apps, products, and services: identifying issues with our Sites, our Apps, our products, or our services; planning improvements to our Sites, our Apps, our products, or our services; and creating new Sites, Apps, products, or services.	We have a legitimate interest in carrying out the Processing for the purpose of improving our Sites, our Apps, our products, or our services (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms); or We have obtained your prior consent to the Processing (this legal basis is only used in relation to Processing that is entirely voluntary – it is not used for Processing that is necessary or obligatory in any way).
Fraud prevention: Detecting, preventing and investigating fraud.	The Processing is necessary for compliance with a legal obligation (especially in respect of applicable employment law); or We have a legitimate interest in carrying out the Processing for the purpose of detecting, and protecting against, fraud (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms).
Establishment, exercise and defence of legal claims: management of legal claims; establishment of facts and claims, including collection, review and production of documents, facts, evidence and witness statements; exercise and defence of legal rights and claims, including formal legal proceedings.	The Processing is necessary for compliance with a legal obligation; We have a legitimate interest in carrying out the Processing for the purpose of establishing, exercising or defending our legal rights (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms); or The Processing is necessary for the establishment, exercise or defence of legal claims.
Recruitment and job applications: recruitment activities; advertising of positions; interview activities; analysis of suitability for the relevant position; records of hiring decisions; offer details; and acceptance details.	The Processing is necessary for compliance with a legal obligation (especially in respect of applicable employment law); or We have a legitimate interest in carrying out the Processing for the purpose of recruitment activities and handling job applications (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms); or We have obtained your prior consent to the Processing (this legal basis is only used in relation to Processing that is entirely voluntary – it is not used for Processing that is necessary or obligatory in any way).

Processing activity

Legal basis for Processing

Provision of Sites, Apps, products, and services: providing our Sites, Apps, products, or services; providing promotional items upon request; and communicating with you in relation to those Sites, Apps, products, or services.

The Processing is necessary in connection with any contract that you have entered into with us, or to take steps prior to entering into a contract with us; or
We have a legitimate interest in carrying out the Processing for the purpose of providing our Sites, Apps, products, or services (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms); or
We have obtained your prior consent to the Processing (this legal basis is only used in relation to Processing that is entirely voluntary – it is not used for Processing that is necessary or obligatory in any way).

Operating our business: operating and managing our Sites, our Apps, our products, and our services; providing content to you; displaying advertising and other information to you; communicating and interacting with you via our Sites, our Apps, our products, or our services; and notifying you of changes to any of our Sites, our Apps, our products, or our services.

The Processing is necessary in connection with any contract that you have entered into with us, or to take steps prior to entering into a contract with us; or
We have a legitimate interest in carrying out the Processing for the purpose of providing our Sites, our Apps, our products, or our services to you (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms); or
We have obtained your prior consent to the Processing (this legal basis is only used in relation to Processing that is entirely voluntary – it is not used for Processing that is necessary or obligatory in any way).

Communications and marketing: communicating with you via any means (including via email, telephone, text message, social media, post or in person) to provide news items and other information in which you may be interested, subject always to obtaining your prior opt-in consent to the extent required under applicable law; personalising our Sites, products and services for you; maintaining and updating your contact information where appropriate; obtaining your prior, opt-in consent where required; enabling and recording your choice to opt-out or unsubscribe, where applicable.

The Processing is necessary in connection with any contract that you have entered into with us, or to take steps prior to entering into a contract with us; or
We have a legitimate interest in carrying out the Processing for the purpose of contacting you, subject always to compliance with applicable law (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms); or
We have obtained your prior consent to the Processing (this legal basis is only used in relation to Processing that is entirely voluntary – it is not used for Processing that is necessary or obligatory in any way).

Product safety communications: communications in relation to product safety, including product recalls and product safety advisory notices.

The Processing is necessary for compliance with a legal obligation; or
We have a legitimate interest in carrying out the Processing for the purpose of ensuring the safety, and proper use, of our products (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms).

Management of IT systems: management and operation of our communications, IT and security systems; and audits (including security audits) and monitoring of such systems.

The Processing is necessary for compliance with a legal obligation; or
We have a legitimate interest in carrying out the Processing for the purpose of managing and maintaining our communications and IT systems (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms).

Health and safety: health and safety assessments and record keeping; providing a safe and secure environment at our premises; and compliance with related legal obligations.

The Processing is necessary for compliance with a legal obligation; or
We have a legitimate interest in carrying out the Processing for the purpose of ensuring a safe environment at our premises (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms); or
The Processing is necessary to protect the vital interests of any individual.

Financial management: sales; finance; corporate audit; and vendor management.

We have a legitimate interest in carrying out the Processing for the purpose of managing and operating the financial affairs of our business (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms); or
We have obtained your prior consent to the Processing (this legal basis is only used in relation to Processing that is entirely voluntary – it is not used for Processing that is necessary or obligatory in any way).

Surveys: engaging with you for the purposes of obtaining your views on our Sites, our Apps, our products, or our services.

We have a legitimate interest in carrying out the Processing for the purpose of conducting surveys, satisfaction reports and market research (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms); or
We have obtained your prior consent to the Processing (this legal basis is only used in relation to Processing that is entirely voluntary – it is not used for Processing that is necessary or obligatory in any way).

Security: physical security of our premises (including records of visits to our premises); CCTV recordings; and electronic security (including login records and access details).

The Processing is necessary for compliance with a legal obligation; or
We have a legitimate interest in carrying out the Processing for the purpose of ensuring the physical and electronic security of our business and our premises (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms).

Investigations: detecting, investigating and preventing breaches of policy, and criminal offences, in accordance with applicable law.

The Processing is necessary for compliance with a legal obligation; or
We have a legitimate interest in carrying out the Processing for the purpose of detecting, and protecting against, breaches of our policies and applicable laws (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms).

Legal compliance: compliance with our legal and regulatory obligations under applicable law.

The Processing is necessary for compliance with a legal obligation.

Improving our Sites, Apps, products, and services: identifying issues with our Sites, our Apps, our products, or our services; planning improvements to our Sites, our Apps, our products, or our services; and creating new Sites, Apps, products, or services.

We have a legitimate interest in carrying out the Processing for the purpose of improving our Sites, our Apps, our products, or our services (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms); or
We have obtained your prior consent to the Processing (this legal basis is only used in relation to Processing that is entirely voluntary – it is not used for Processing that is necessary or obligatory in any way).

Fraud prevention: Detecting, preventing and investigating fraud.

The Processing is necessary for compliance with a legal obligation (especially in respect of applicable employment law); or
We have a legitimate interest in carrying out the Processing for the purpose of detecting, and protecting against, fraud (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms).

Establishment, exercise and defence of legal claims: management of legal claims; establishment of facts and claims, including collection, review and production of documents, facts, evidence and witness statements; exercise and defence of legal rights and claims, including formal legal proceedings.

The Processing is necessary for compliance with a legal obligation;
We have a legitimate interest in carrying out the Processing for the purpose of establishing, exercising or defending our legal rights (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms); or
The Processing is necessary for the establishment, exercise or defence of legal claims.

Recruitment and job applications: recruitment activities; advertising of positions; interview activities; analysis of suitability for the relevant position; records of hiring decisions; offer details; and acceptance details.

The Processing is necessary for compliance with a legal obligation (especially in respect of applicable employment law); or
We have a legitimate interest in carrying out the Processing for the purpose of recruitment activities and handling job applications (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms); or
We have obtained your prior consent to the Processing (this legal basis is only used in relation to Processing that is entirely voluntary – it is not used for Processing that is necessary or obligatory in any way).

Controller entity	Contact details
Getac Technology Corporation	Legal Affairs Center, 5F., Building A, No. 209, Sec. 1, Nangang Rd., Nangang Dist., Taipei City, 115018, Taiwan, R.O.C. Attn：Data Protection Manager Email： [email protected] Telephone: +886-2-2785-7888
Getac (UK) Limited	Legal Affairs Center, Getac House, Stafford Park 12, Telford, Shropshire, TF3 3BJ, United Kingdom Attn：Data Protection Manager Email： [email protected] Telephone: +44 (0) 1952-207-222
Getac Technology GmbH	Legal Affairs Center, Kanzlerstrasse 4, 40472 Dusseldorf, Germany Attn：Data Protection Manager Email： [email protected] Telephone: +49 (0) 211-984819-0

Controller entity

Contact details

Getac Technology Corporation

Legal Affairs Center,
5F., Building A,
No. 209, Sec. 1,
Nangang Rd.,
Nangang Dist.,
Taipei City,
115018,
Taiwan, R.O.C.
Attn：Data Protection Manager
Email： [email protected]
Telephone: +886-2-2785-7888

Getac (UK) Limited

Legal Affairs Center,
Getac House,
Stafford Park 12,
Telford, Shropshire,
TF3 3BJ,
United Kingdom
Attn：Data Protection Manager
Email： [email protected]
Telephone: +44 (0) 1952-207-222

Getac Technology GmbH

Legal Affairs Center,
Kanzlerstrasse 4,
40472 Dusseldorf,
Germany
Attn：Data Protection Manager
Email： [email protected]
Telephone: +49 (0) 211-984819-0

North America

Latin America

INTRODUCING GETAC TOTAL WARRANTY COVER (BUMPER-TO-BUMPER)

Our fully rugged product warranty includes accidental damage, ensuring enhanced total cost of ownership (TCO).

WE’VE GOT YOU COVERED

The average repair cost is $450 - $650, not including downtime and lost revenue to your business. Bumper-to-Bumper solves the problem.

No Unexpected Costs

Minimal Downtime

Reduced Operating Expense

Hassle Free.

No Surprises.

Total Replacement.

Our Warranty Cover

Our warranty packages cover all system components in line with terms and conditions covering product failures under normal and anticipated usage. Extremely cost-effective, it guarantees Getac quality repairs in the event of a product failure.

RETURN TO BASE LOGISTICS

For 3 & 5 Year Return-to-Base service, you simply return your unit to our base for service.

Original Getac Parts

Professional Getac Repair Engineer

Local Real-time Technical Support

Warranty Benefits

Your Service and Repair Process

GIVING YOU CONTROL WITH GETAC’S SELF-MAINTAINER PROGRAM

The Self-Maintainer program empowers you to perform limited warranty-protected repairs on Getac products without shipping them to Getac’s Repair Centre.

Zero Downtime

Work to Your Schedule

Claim 2 Free Items per Device

OUR WARRANTY COVER AND SUPPORT SERVICES

36 Month Bumper-to-Bumper Warranty

36 Month Warranty

Accessory Warranty

Self-Maintainer*

Getac Service System (GSS)

ADDITIONAL WARRANTIES AND SERVICES

Extended Warranty

Accidental Damage Warranty

Keep Your SSD Warranty

OUR WARRANTY COVER AND SUPPORT SERVICES

36 Month Bumper-to-Bumper Warranty

36 Month Warranty

Accessory Warranty

Self-Maintainer*

Getac Service System (GSS)

ADDITIONAL WARRANTIES AND SERVICES

Extended Warranty

Accidental Damage Warranty

Keep Your SSD Warranty

OUR WARRANTY COVER AND SUPPORT SERVICES

36 Month Bumper-to-Bumper Warranty

36 Month Warranty

Accessory Warranty

Self-Maintainer*

Getac Service System (GSS)

ADDITIONAL WARRANTIES AND SERVICES

Extended Warranty

Accidental Damage Warranty

Keep Your SSD Warranty

GETAC SERVICE SYSTEM (GSS)

Register now to get your extra 2 months warranty, and access the Getac Service System (GSS)

Register now to get your extra 2 months warranty, and access the Getac Service System (GSS)

Have any questions? Talk to us.

Direct Marketing Consent

Getac's Privacy Notice

A. This Privacy Notice

B. Collection of Personal Data

C. Creation of Personal Data

D. Categories of Personal Data we Process

E. Sensitive Personal Data

F. Purposes of Processing and legal bases for Processing

G. Disclosure of Personal Data to third parties

H. International transfer of Personal Data

I. Data security

J. Data accuracy

K. Data minimisation

L. Data retention

M. Your legal rights

N. Cookies and similar technologies

O. Terms of Use

P. Direct marketing

Q. Details of Controllers

R. Definitions

GIVING YOU CONTROL WITH GETAC’S
SELF-MAINTAINER PROGRAM

36 Month
Bumper-to-Bumper Warranty

36 Month
Bumper-to-Bumper Warranty

36 Month
Bumper-to-Bumper Warranty