Getac Goes Above and Beyond
In addition to state-of-the-art fully rugged products, Getac offers a variety of valuable support services to help ensure that your Getac devices remain supremely reliable and cost-effective. You may never even need these services – after all, Getac products are custom-built for the most extreme work environments – but we provide them to give you even greater confidence and peace of mind. People depend on you, so we go above and beyond to offer total solutions for your operational challenges, including not only our industry-leading devices but also critical software, accessories, and support services.
GETAC WARRANTY OVERVIEW
Bumper-to-Bumper Warranty
The average repair cost is $479 - $879, not including downtime and lost revenue to your business. Bumper-to-Bumper solves the problem.
No Unexpected Costs
Minimal Downtime
Reduced Operating Expense
Hassle-free Collection
Limited Warranty
The Getac Limited Warranty covers defects in materials and workmanship under normal use for 3 years. During the warranty period, Getac will repair or replace defective hardware components at no cost, subject to warranty terms and conditions.
Manufacturing Defects in Hardware
Free Round-Trip Shipping
OUR WARRANTY COVERAGE
Our warranty packages cover all system components in line with terms and conditions covering product failures under normal and anticipated usage. Extremely cost-effective, it guarantees Getac quality repairs in the event of a product failure..
| Tablets | Laptops | |||||||||||
| A140 | F110 | K120 | UX10 | ZX10 | ZX80 | B360, B360 Pro, B360 Plus |
S410 | S510 | V110 | X600, X600 Pro, X600 Server |
||
 Bumper-to-Bumper Warranty |
3 Years | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ||
 Limited Warranty |
3 Years | ✓ | ✓ | |||||||||
 Battery Warranty |
1 Year | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
SUSTAINED SUPPORT AND REPAIRABILITY FOR EPEAT COMPLIANCE
Getac is committed to supporting our Products in alignment with EPEAT requirements:
Firmware Updates
Getac provides firmware updates of Products for a minimum of five (5) years after the end of production of the Products. This ensures customers receive continued support to maintain product safety, functionality, and reliability after purchase.
Design for Repair and Reuse
Repair services and replaceable parts for the Products will be available for a minimum of five (5) years from the date of end of placement on the market. For slate tablets, Getac extends this support period to seven (7) years from the date of end of placement on the market.
Additionally, replacements of parts for the Products do not require numerical authorization keys and serial number pairing and remain full functionality of device operation.
Software Parts Pairing for Notebook / Tablet
Getac’s replacements of parts do not require authorization or paired serial numbers, whether issued by Getac or an authorized third-party, and are capable of full function upon physical installation.
For more information and available updates, please visit Drivers & Documents, or contact Getac Customer Support at getacsupport_us@getac.com.
Getac Diagnostic Assistant
Ensure the optimal performance of your Getac device with the Getac Diagnostic Assistant. Taking only minutes to run, this one-click software accurately identifies any outdated BIOS or drivers impacting device performance and provides appropriate service suggestions accordingly.
Getac System Recovery
In four simple steps, Getac System Recovery can prevent the need to return your device to the service center. Easily reset to the Windows factory default settings using a copy of your factory default image downloaded via Getac System Recovery.
Warranty Introduction
Keep your enterprise IT costs low with Getac’s industry-leading warranty packages. Our warranty covers damage from unforeseen accidents. We’ll have your unit back in service or replaced within days should the unexpected happen, minimizing costly equipment downtime.
Premium Service Sales
Getac’s Premium Service Sales (PSS) ensures satisfaction with your Getac product long after you’ve purchased it. Getac’s PSS provides a hassle-free guarantee of industry-leading post-purchase service.
Self-Maintenance Program
Enjoy maximum flexibility with Getac’s Self-Maintenance program, which empowers you to perform warranty-protected repairs on Getac products without shipping them to Getac’s Repair Center. With detailed training documents & videos provided, the program enables easy in-house repairs, minimizing costly downtime.
