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GETAC ESSENTIAL UTILITIES

Software Tools That Maximize
Rugged Device Performance ​
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Getac Essential Utilities are a suite of software tools designed to enhance the reliability, performance, and lifecycle of Getac rugged devices used in demanding environments. Whether deployed in utilities, public safety, manufacturing, or field services, these utilities help organizations reduce downtime, manage device fleets at scale, and maintain consistent operational performance in the field. 
Essential Utilities work across Windows and Android Getac devices, providing capabilities for diagnostics, updates, customization, data capture, and barcode configuration. Together, these tools support efficient field operations and IT administration across distributed teams.

REDEFINE PRODUCTIVITY WITH GETAC ESSENTIAL UTILITIES.

Usability and Functionality Amplified.

WHY ESSENTIAL UTILITIES MATTER

Rugged devices operate in extreme conditions: heat, rain, dust, vibration, and constant mobility.Essential Utilities ensure that these devices remain: ​

  • Healthy through proactive hardware diagnostics ​

  • Maintained with guided firmware and driver updates run on demand ​

  • Customizable for field workflows ​

  • Traceable for troubleshooting ​

  • Consistent across large fleets ​

By combining these functions, Essential Utilities reduce total cost of ownership, enhance devicereliability, and strengthen workforce productivity. 

ESSENTIAL UTILITIES OVERVIEW

Below are the six major utilities included in the Getac Essential Utilities suite. ​
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Log Tool (Android) - Field Diagnostics and Troubleshooting

Log Tool enables IT teams and field workers to quickly capture system logs,screenshots, and diagnostic data from Android devices. It simplifies root-cause identification by gathering information from: ​

  • Apps and system processes ​

  • Network and Bluetooth modules ​

  • Kernel and OS-level logs ​

Key Features

  • Floating log button for access in any app ​

  • Timestamp markers and annotation ​

  • Keyword filtering for fast troubleshooting ​

  • Secure log transfers to IT support teams 

  • Multiple Language Support

Ideal for organizations using Android Enterprise to manage large fleets of devices across remote locations.

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Diagnostic Utility (Android) - Health Checks

Diagnostic Utility provides guided hardware health checks for Getac Androiddevices running Android 12 and above. Health checks are initiated by the user andhelp identify potential component issues before they impact field operations. Testsinclude: ​

  • Display and touch ​

  • Cameras ​

  • Sensors ​

  • Connectivity modules ​

  • Buttons and speakers 

Key Features

  • Automatic component detection ​

  • Full hardware profile and test reports ​

  • Easy shift-start health checks ​

  • Prevents mid-shift equipment failures 

This tool supports proactive maintenance and reduces costly device downtime.​

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SmartUpdate (Windows) - One-Click BIOS, Driver, and Firmware Updates​

SmartUpdate helps users check, download, and install updates for Windows-based Getacdevices through a guided, one-click workflow. Users can launch SmartUpdate whenneeded to run updates on demand, making it easy to keep BIOS, firmware, drivers, andGetac software current in a controlled way.

Capabilities: 

  • BIOS and EC firmware updates ​

  • Driver updates ​

  • Getac software updates ​

  • Integrity checks ​

  • Automatic BitLocker handling 

SmartUpdate reduces IT overhead, ensures standardized configurations, and integrates with enterprise tools such as Microsoft SCCM and Intune.​

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G-Utility (Windows) - Customization and System Control ​

G-Utility provides Windows users with a central interface for accessing device status andcustomizing device behavior. ​

Features include: 

  • Battery monitoring ​

  • Power profile management ​

  • Touchscreen mode switching ​

  • System info display ​

  • Button programing 

G-Utility enhances usability for workers who need quick access to system functions during field operations, emergency response, or mobile deployments.​

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G-Camera (Windows) - Professional Photo and Video Capture ​

G-Camera transforms the built-in camera on Getac Windows devices into a powerfulfield documentation tool. ​

Capabilities: 

  • Photo/video capture ​

  • Barcode scanning ​

  • Annotations and editing ​

  • Geolocation metadata ​

  • Ability to watermark a photo with important information​

  • Multi-mode shooting (burst, time-lapse, manual) 

Designed for inspections, incident reporting, utility asset documentation, and any scenario requiring accurate visual records. ​

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Barcode Manager (Windows) - Streamlined Barcode Scanner Configuration ​

Barcode Manager makes it easy to configure and deploy barcode scanning workflows acrossGetac devices. ​

Features: 

  • Trigger configuration ​

  • Symbology selection ​

  • Output formatting ​

  • Scanner behavior control ​

  • Import/export of configurations ​

  • 13-language support 

Ideal for logistics, warehousing, transportation, and asset management. ​

KEY BENEFITS FOR FIELD OPERATIONS​

1.Reduced Device Downtime

  • Proactive diagnostics ​

  • Scheduled maintenance​

  • Maintained with guided firmware and driver updates 

2.Faster Troubleshooting

  • Complete logs with screenshots and annotations ​

  • Remote diagnosis ​

  • Reduced trial-and-error support effort 

3.Improved Workforce Productivity

  • Shorter training time ​

  • Faster field documentation ​

  • Fewer workflow interruptions

4.Simplified IT Administration

  • Centralized update deployment ​

  • Standardized fleet configurations ​

  • MDM integration

5.Consistent Device Performance

  • Health monitoring ​

  • Hardware checks ​

  • Update compliance 

DEVICE COMPATIBILITY​​

Windows Devices

(and other supported models) 

Android Devices

ESSENTIAL UTILITIES SOFTWARE SOLUTIONS ARE STRENGTHENED BY OUR WORLD CLASS

SERVICE AND SUPPORT

SERVICE AND SUPPORT

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Service

  • Main Unit Warranty Extension
  • Battery Warranty Extension
  • Keep your SSD / HDD Warranty
  • Getac Office Dock Warranty
  • 3rd Party Vehicle Dock Warranty
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Support

  • Self-maintainer
  • Drivers & Manuals
  • Product Registration
  • FAQ & Help
  • Online Support
  • Getac Diagnostic Assistant
  • Getac System Recovery
  • Warranty Check

All trials of Getac Software are subject to our Trial License Agreement.

All Getac Software use is subject to our Software License Agreement.

FREQUENTLY ASKED QUESTIONS (FAQ)

A suite of diagnostic, update, customization, and capture tools that enhance rugged device performance. 

Diagnostic Utility, Log Tool, and SmartUpdate all reduce failure rates and troubleshooting time. ​

Yes—SmartUpdate supports OTA updates and command-line mass deployment. ​

Getac utilities can support managed deployments, but capabilities vary by tool and platform. On Android, utilities operate within standard Android management environments and follow device policies configured through Android Enterprise and your chosen EMM/MDM platform. On Windows, SmartUpdate is designed for user-initiated updates through its one-click workflow. For larger deployments, SmartUpdate can be invoked via command-line execution in environments that use remote scripting, subject to availability and release status of the SmartUpdate CLI. ​

No. Essential Utilities are included as part of the Getac device ecosystem. On Android, the utilities are typically pre-installed on supported devices. On Windows, some utilities may be pre-installed, while others may be available as downloads through Getac Support depending on the model and configuration (for example, SmartUpdate may not come pre-installed on all devices). ​

No. Each is optimized for a specific platform. ​

GLOSSARY OF TERMS​

  • OTA - Over-the-air updates
  • MDM — Mobile devicemanagement ​
  • BIOS/EC - Firmware layers in Windows devices ​
  • Symbology - Barcode type configuration 

Want to start your free trial? Let's talk!