Uninterrupted Global Device Support and Replacement
Your Industry Challenge, Our Solution
WHERE TRUST MEETS TECH:
GETAC’S REAL-WORLD SOLUTIONS SPAN MULTIPLE INDUSTRIES
Every company / organization as its unique challenges. Getac is known for providing industry-tailored, rugged computing solutions that cater for your specific operational needs. Whether boosting efficiency, prioritizing safety, or lowering total cost of operation, we can make it our mission to develop a core understanding of your unique business goals. We consider your pain points, the context of your day-to day work, and your desired outcome, which all lead to your perfect-fit solution. We’ve collaborated with businesses in various fields and have generated real results for each and every one of them. Let us do the same for you.
Efficient Support for Dealing with Device-Related Logistics
A Strategic Global Approach to Reduce Downtime
ALL INDUSTRIES
THE INDUSTRY & COMPANY
Global organizations may encounter unprecedented challenges
In today’s global economy, organizations operate across the world. This may pose some logistical challenges when it comes to the repair and replacement of devices in multiple regions. Getac recognizes these scenarios may occur and, as a preemptive measure, already have processes in place to address such cases where turnaround time and global transportation may be problematic.
THE CHALLENGE & PAIN POINTS
Complexities in logistics lead to challenges with timely device repair
It’s unavoidable for global organizations to encounter challenges that hinder operational efficiency, especially when it comes to device repair or the need for device replacement. Complexities in customs regulations or delays in traditional shipment may end up impacting day-to-day operations, underscoring the need for more reliable Environmentally focused after-sales service. This is the point when having top-tier local / regional ongoing support and assistance for purchased devices is an utmost necessity.
THE TAILORED SOLUTION
Global hybrid logistic program leads to streamlined device resolution
In the unlikely event of a device issue, Getac’s Global Collect & Return (CAR) and Global Swap Hybrid Program successfully address the logistical complexities in an environmentally conscious manner. This covers the delivery of the replacement device and the collection and return or even the replacement of a device unit that happens to fail under warranty. All in all, these programs mitigate potential device shortages during repairs, lessening any fallout significantly. Through a dedicated service portal, clients also gain access to a clear and trackable service record, providing transparency through each stage of the replacement process.
THE RESULTS & BENEFITS
Minimal disruptions for continuous productivity
In today’s fast-paced business environment, organizations across industries rely on seamless device operation to maintain peak efficiency. Getac’s Global Collect & Return (CAR) and Global Swap Program transforms device repair management, making it entirely hassle-free for the customer. With Getac managing every step of the process, organizations are able to continue business operations with little to no disruption without compromising productivity
REAL-WORLD GETAC APPLICATIONS
