Remote Support

Travelling to provide support costs money and time, but quite often the right expertise is not available on-site and needs to be brought in. Additionally, sometimes specific expertise is not available within a certain area. Our rugged computing solutions facilitate high-quality remote support with video and audio to minimise costs and make support more efficient.

Remote Support to Fill the Skills Gap

Oil and gas companies require expertise that is not always available on-site. With a Getac digital mobile office that includes video conferencing and remote support, a few seasoned experts can remotely mentor and guide more junior engineers with in-the-field training.

Real-Time Communications with 4G LTE and Wi-Fi Connectivity

Remote support can only be as good as the connection that supports it. A reputed expert’s advice will not benefit those hearing it if the audio is poor due to connection issues. To support video conferences, screen sharing and other applications, our solutions offer a range of devices with 4G with mobile SIM and IEEE 802.11ax Wi-Fi.

ATEX, ANSI and IECEx Certifications for Intrinsic Safety

Safety should always come first. Our solutions options include intrinsically safe devices with Class I, Division 2 under the certification ANSI/UL 121201, CSA C22.2 NO. 213. Additionally, our tablets are optionally certified with ATEX / IECEx zone 2/22.

Sunlight-Readable Touchscreen: High Readability on the Field

Conventional screens can be hard to read in the strong sunlight of outdoor environments. Our LumiBond^®2.0 technology delivers improved touch control (in the rain, with gloves and also with a stylus), and is highly readable.

One-Handed Operation with Digitizer Pen

By adopting a digital solution that can send data wirelessly, ports achieve increased efficiency in tasks such as cargo inspection or container handling. Errors are minimised, costs can be reduced, and response times improve because data becomes available to management in real-time. The digitiser pen (optional) and stylus also help replace pen and paper for record-keeping.

Rugged Means Savings

Getac solutions are inherently rugged, certified by international third parties to MIL-STD 810H, and up to IP67 standards. They thrive in all weather conditions and withstand impacts, vibrations, harsh temperatures, humidity, dust, and drops up to six foot. Getac fully rugged computers deliver excellent total cost of ownership (TCO) and return on investment (ROI), with one of the lowest average failure rates in the industry and an industry-leading three-year warranty that covers accidental damage with our Bumper to Bumper service as standard.

Highly Integrated Solutions

Getting the right mounts and accessories such as barcode readers is important. We work closely with our partners to deliver a fully integrated solution that includes hardware, docking, mounting kits, mobile power supplies, security and connectivity software, and other accessories to bring you complete peace of mind.

Engineering and Support

Ports make use of a variety of different software and hardware systems, and having your computing solution properly integrated is vital for success. Getac delivers industry-leading engineering services and customer support, ranging from regular security patches and software updates, software imaging, product kitting, joint development of docking, and bespoke logistic vehicle equipment.

What is "Getac Select^® Solutions?"

As a leader in providing rugged mobile solutions in the industry, we listen to customers and want to take our Customer Experiences to the next level. We understand the challenges in your daily business and the frustrations you may have while selecting suitable solutions to achieve your business objectives or solving these challenges. To further separate Getac from the competition, Getac now offers a comprehensive Industry solutions program, called “Getac Select^® Solutions”. With our years of industry knowledge and experience, and combined with our successful deployments to our customers globally, “Getac Select^® Solutions” shortlists the most appropriate solution options for you to choose from.

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