Elevating Customer Experience in The Transportation Industry
Your Industry Challenge, Our Solution
WHERE TRUST MEETS TECH:
GETAC’S REAL-WORLD SOLUTIONS SPAN MULTIPLE INDUSTRIES
Every company has its unique challenges. Getac is known to provide industry-tailored, rugged computing solutions that cater to your specific operational needs. Whether boosting efficiency, prioritizing safety, or lowering total cost, we make it our mission to develop a core understanding of your business goals. We consider your pain points, the context of your day-to-day work, and your desired outcome, which all lead to our perfect-fit solution— one with only the capabilities you need and want. We’ve collaborated with businesses in various fields and have generated hard results for each and every one of them. Let us do the same for you.
Streamlining Device Management for a Global Railway Network
Optimizing Railway Operations with a Customized Getac Service System (GSS)
AUTOMOTIVE
TRANSPORTATION AND LOGISTICS
THE INDUSTRY & COMPANY
A global railway giant keeps the world connected and requires an efficient management system
As a dominant force in international rail transportation, this company manages a massive network spanning continents. Their high-speed rail lines connect major cities, while extensive freight services keep global trade moving. Committed to innovation and efficiency, this company utilizes cutting-edge technologies to ensure smooth operations.
THE CHALLENGE & PAIN POINTS
Inefficient device management hampered a large-scale transportation network's complex operations
The client's existing device management system proved inadequate for their extensive, geographically diverse operations. The system lacked the scalability to accommodate its complex, three-tiered administrative structure (Admin/Division/Region). This limited visibility into device availability and repair status could potentially lead to disruptions in critical operations. Furthermore, the cost and limited customization options offered by traditional software solutions were not well-suited to their specific needs, prompting them to seek a more efficient and adaptable approach.
THE TAILORED SOLUTION
Customized management function with Getac Service System (GSS)
In collaboration with the client's Operational Manager, Getac developed the customized Getac Service System (GSS) for top-tier warranty and support. Aside from seamless access to purchase upgrades and warranty repairs, the GSS provides comprehensive repair tracking, allowing you to monitor your device's journey from the moment it's returned to Getac until its final delivery back to you. This includes detailed information on each stage of the repair process, offering complete transparency. For regional managers, the hierarchical interface also empowers them to oversee Getac device usage and spare part availability within their designated areas. Furthermore, the tailored system grants upper management visibility across multiple regions, creating a clear, tiered structure for data access and security.
THE RESULTS & BENEFITS
More strategic decision-making across an extensive transportation network
The implementation of the customized GSS transformed how the client oversaw their vast network of devices across their operating systems. Regional managers gained real-time insights into device usage and spare parts within their regions, enabling them to optimize device allocation and respond swiftly to regional needs. Upper management benefited from a comprehensive, multi-regional view, facilitating strategic decision-making across the organization. This system streamlined device management, enhanced visibility, and empowered the railway company to optimize operations, minimize downtime, and ensure the smooth running of their critical transportation network.
REAL-WORLD GETAC APPLICATIONS
