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INTRODUCING GETAC TOTAL WARRANTY COVER (BUMPER-TO-BUMPER)

Our fully rugged product warranty includes accidental damage, ensuring enhanced total cost of ownership (TCO).
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WE’VE GOT YOU COVERED

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The average repair cost is $450 - $650, not including downtime and lost revenue to your business. Bumper-to-Bumper solves the problem.
  • No Unexpected Costs
  • Minimal Downtime
  • Reduced Operating Expense
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Hassle Free

 

No more internal challenges waiting for estimates and approvals, just report your product issue via our Service Request system and we'll take care of the rest..

 

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No Surprises

 

Have the confidence that your project budget is fixed with no surprises regardless of failure, accident or market fluctuations.

 

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Total Replacement

 

If your unit cannot be repaired Getac will replace it with a unit of equal or greater specification.

 

OUR WARRANTY COVER

Our warranty packages cover all system components in line with terms and conditions covering product failures under normal and anticipated usage. Extremely cost-effective, it guarantees Getac quality repairs in the event of a product failure..
 TabletsLaptops
A140F110K120T800UX10ZX10ZX70ZX80B360,
B360 Pro		S410V110X500,
X500 Server		X600,
X600 Pro,
X600 Server

Bumper-to-Bumper Warranty		3 Years✓✓✓✓✓✓✓✓✓ ✓ ✓
5 Years           ✓ 

Rugged Warranty		3 Years         ✓   

Return to Base Logistics		3 Years✓✓✓✓✓✓✓✓✓✓✓ ✓
5 Years           ✓ 

*The above service offering is only applicable on products purchased after 1st May 2017. For any warranty query please contact Getac Support team.

RETURN TO BASE LOGISTICS

For 3 & 5 Year Return-to-Base service, you simply return your unit to our base for service.
  • Original Getac Parts
  • Professional Getac Repair Engineer
  • Local Real-time Technical Support
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Warranty Benefits
  • Only genuine Getac approved parts used in any repair
  • Highest quality repair by Getac qualified technicians in our own customer-centric support center
  • Standard and consistent repair management
  • Getac control and ownership for entire repair process
Your Service and Repair Process
  1. Login Service Request System on Getac Service System (GSS)
  2. After logging in, please pack the equipment and attach a printed copy of the service application details, and then send the package to Getac service center.
  3. Upon receipt of the unit full diagnostics will be carried out and unit will be repaired
  4. Unit will be tested, cleaned and shipped back to required address

GIVING YOU CONTROL WITH GETAC’S
SELF-MAINTAINER PROGRAM

The Self-Maintainer program empowers you to perform limited warranty-protected repairs on Getac products without shipping them to Getac’s Repair Centre.
Zero Downtime
Work to Your Schedule
Claim 2 Free Items per Device
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*The items included in the self-maintainer program are dependent on the model.

*Applicable for USA, Europe regions, Australia and Mexico.

OUR WARRANTY COVER AND SUPPORT SERVICES

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36 Month
Bumper-to-Bumper Warranty

*Fully rugged products

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36 Month Warranty

*Rugged products

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Accessory Warranty

(including batteries)

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Self-Maintainer*
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Getac Service System (GSS)

*Applicable for USA, Europe regions, Australia and Mexico.

ADDITIONAL WARRANTIES AND SERVICES

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Extended Warranty
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Accidental Damage Warranty
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Keep Your SSD Warranty
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GETAC SERVICE SYSTEM (GSS)

GSS allows you to track a device sent for repair at every stage, from its return to Getac through its repair and delivery back to you. It also allows you to see the details of the repair work performed and to manage the details of the device’s delivery for maximum convenience.

Register now to get your extra 2 months warranty, and access the Getac Service System (GSS)
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Have any questions? Let's talk!

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