06 Mar 2026
GETAC USE CASE
Wichita Police Department Improves Mobile Patrol Operations with Getac B360 Fully Rugged Laptops
Rugged mobile computing that enables the Wichita Police Department to access real-time public safety data, dispatch systems, and investigative tools directly from patrol vehicles and the field.
Getac B360 Fully Rugged Laptop Use Case Summary
The Wichita Police Department deployed the Getac B360 fully rugged laptop to improve mobile patrol computing, enable real-time access to public safety systems, and increase device reliability across field operations.
Customer: Wichita Police Department
Industry: Public Safety Law Enforcement
Solution: Getac B360 Fully Rugged Laptop
Primary Use Case: Mobile patrol computing and real-time access to public safety systems
Key Result: Improved device reliability, reduced IT support calls, and faster access to operational data
The Getac B360 provides officers with reliable access to dispatch systems, records management platforms, and investigative tools directly from patrol vehicles and field environments.
How Do Wichita Officers Use Rugged Laptops on Patrol?
The Wichita Police Department relies on rugged mobile computing to support patrol operations and real-time access to public safety systems. Officers must securely access dispatch systems, investigative databases, and reporting tools while operating in patrol vehicles and throughout the community.
By deploying the Getac B360 fully rugged laptop, officers can access Computer-Aided Dispatch (CAD), Records Management Systems (RMS), automated license plate recognition databases, and body-worn camera systems directly from the field. This enables faster reporting, improved situational awareness, and more informed decision-making during active incidents.
What Key Outcomes Did the Wichita Police Department Achieve?
- Improved reliability of mobile computing systems used in patrol vehicles.
- Reduced IT support calls caused by hardware failures and device reliability issues.
- Enabled officers to remove laptops from vehicles and work directly in the field.
- Provided faster access to real-time operational data and public safety systems.
- Improved situational awareness and decision-making through integration with technologies such as gunshot detection systems, automated license plate recognition, drones, and body-worn cameras.
Who Is the Wichita Police Department and What Does It Serve?
The Wichita Police Department serves the City of Wichita, the largest city in Kansas, supporting public safety operations across more than 166 square miles and a population of nearly 400,991 residents. Officers respond to a wide range of mission-critical activities including patrol operations, traffic enforcement, emergency response, and community engagement. Reliable mobile computing is essential for enabling officers to access operational systems, complete reporting, and maintain situational awareness while operating in the field.
The City of Wichita approaches technology investments with a focus on operational outcomes and long-term reliability. Through a centralized IT strategy, the city maintains a standardized and secure technology environment that supports public safety operations while enabling officers to access real-time information when responding to incidents across the city.
Within this environment, the Getac B360 fully rugged laptop provides officers with reliable access to mission-critical systems in demanding patrol environments.
What Challenges Was Wichita Facing With Its Patrol Computing?
The Wichita Police Department required a reliable mobile computing platform capable of supporting modern digital policing workflows across patrol vehicles and field operations.
- Mobile devices must withstand constant vehicle vibration and demanding field conditions
- Officers require uninterrupted access to real-time public safety systems and data
- Previous computing systems experienced reliability issues that increased support tickets and vehicle downtime
- Devices needed to support data-intensive applications such as CAD, RMS, ALPR, drones, gunshot detection systems, and body-worn cameras
With the department transitioning to a fully digital records management workflow, reliable mobile computing became essential to ensure officers could access mission-critical systems and complete reporting directly from the field.
How Did Getac Solve Wichita’s Patrol Computing Problems?
The Wichita Police Department selected the Getac B360 fully rugged laptop as a core component of its mobile technology strategy after conducting extensive field evaluations across multiple patrol stations. Officers tested several vendor solutions under real operational conditions, and the B360 emerged as the strongest overall option based on durability, performance, and compatibility with existing systems.
- MIL-STD-810H certified and IP66 rated, built to withstand vehicle vibration, harsh environments, and long patrol shifts
- Reliable access to mission-critical systems including Computer-Aided Dispatch (CAD) and Records Management Systems (RMS)
- Seamless integration with existing vehicle mounts, eliminating the need for costly bracket replacements
- Support for data-intensive public safety technologies including gunshot detection systems, automated license plate recognition, drones, and body-worn cameras
Today, the Getac B360 serves as the gateway to the department’s public safety technology ecosystem, enabling officers to access real-time intelligence, complete incident reporting, and maintain situational awareness directly from patrol vehicles or the field.
What Results Did Wichita Achieve With the Getac B360?
The deployment of the Getac B360 has strengthened the Wichita Police Department’s mobile technology environment and improved the department’s ability to operate efficiently in the field. Officers now have reliable access to mission-critical systems and real-time information while performing patrol duties across the city.
- Reduced IT support calls caused by hardware reliability issues
- Improved device durability and performance in patrol vehicle environments
- Enabled officers to remove devices from vehicles and work directly in the field
- Faster access to real-time data and situational intelligence
- Improved integration with technologies such as drones, gunshot detection systems, automated license plate recognition, and body-worn cameras
Why Is Device Reliability Critical in Patrol Environments?
The Wichita Police Department operates in demanding patrol environments where mobile computing devices must withstand constant vehicle vibration, extended shifts, and frequent handling by officers in the field. Reliable technology is critical to ensure officers can access dispatch systems, investigative databases, and reporting tools without interruption.
After deploying the Getac B360 fully rugged laptop, the department experienced a significant reduction in hardware-related support calls and device reliability issues. Officers now regularly remove the laptops from patrol vehicles for field use, allowing them to complete reporting and access critical information wherever incidents occur.
This reliability allows officers to maintain continuous access to mission-critical systems, improving situational awareness and enabling faster, more informed decision-making during active incidents.
What Did Wichita’s IT Director Say About the Getac B360?
“Anytime you have a device that is more reliable, it makes it easier to manage. Even with officers pulling them in and out, which we weren’t doing with the other ones, we still have fewer calls. That’s a significant benefit from multiple views.”
Mike Mayta
IT Director
City of Wichita
The Wichita Police Department experienced a noticeable reduction in support calls after deploying the Getac B360 fully rugged laptops. Improved device reliability allows officers to focus on patrol operations and public safety responsibilities rather than dealing with technology disruptions.
Frequently Asked Questions
What challenge was the Wichita Police Department facing with its patrol computing?
The department needed mobile computing that could withstand constant vehicle vibration and demanding field conditions. Previous systems had reliability problems that drove up support tickets and vehicle downtime, and the devices had to handle data-intensive applications including CAD, RMS, ALPR, drones, gunshot detection, and body-worn cameras.
Which Getac rugged laptop did the Wichita Police Department deploy?
The department deployed the Getac B360 fully rugged laptop as the core of its mobile patrol computing strategy, selected after field evaluations across multiple patrol stations.
Why did the Wichita Police Department choose the Getac B360 over other vendors?
Officers tested several vendor solutions under real operational conditions across multiple patrol stations. The B360 came out strongest on durability, performance, and compatibility with the department’s existing vehicle mounts, which meant no costly bracket replacements during rollout.
Did the Getac B360 work with Wichita’s existing vehicle mounts?
Yes. The B360 integrated with the department’s existing mounting infrastructure, eliminating the need for fleet-wide bracket replacement and reducing the cost and time of deployment.
What public safety systems does the Getac B360 connect Wichita officers to?
Officers use the B360 to reach Computer-Aided Dispatch (CAD), Records Management Systems (RMS), automated license plate recognition databases, gunshot detection systems, drones, and body-worn camera systems directly from patrol vehicles or the field.
What certifications does the Getac B360 carry?
The Getac B360 is certified to MIL-STD-810H and rated IP66, built to withstand the vehicle vibration, temperature extremes, and constant handling of daily patrol use. It ships with a 3-year bumper-to-bumper warranty covering accidental damage as standard.
What results did the Wichita Police Department see after deploying the Getac B360?
The department reported improved device reliability, a reduction in hardware-related IT support calls, better performance in patrol vehicle environments, and the ability for officers to remove laptops from vehicles and work directly in the field.
Why does device reliability reduce IT support calls for a police department?
Every hardware failure in a patrol vehicle generates a support ticket, takes the vehicle or officer out of service, and interrupts access to dispatch and reporting systems. A device built for vibration and constant handling removes that failure point, which is why Wichita saw fewer calls even as officers began pulling laptops in and out of vehicles more often than before.
Download the Full Case Study
Learn how the Wichita Police Department strengthened patrol operations and improved access to real-time public safety data by deploying the Getac B360 fully rugged laptop. Download the complete case study to explore how rugged mobile computing supports reliable law enforcement operations in demanding patrol environments.
What Is the Wichita Police Department’s Mission?
“Our goal is to prevent harm, pursue justice, solve crime, support victims, and build trust. Our mission statement is working in partnership with our community to deliver exceptional police services with professionalism and fairness.”
Aaron Moses
Wichita Police Department
Why Do Law Enforcement Agencies Choose Getac for Patrol Computing?
Law enforcement agencies choose Getac because the B360 solves in-vehicle durability, systems access, and deployment cost as one platform, the areas where standard laptops fail in patrol service.
Verified durability, not marketing language: MIL-STD-810H certified and IP66 rated, tested for the vehicle vibration and constant handling that had been driving Wichita’s support tickets.
Proven in the agency’s own testing: Wichita evaluated multiple vendor solutions under real operational conditions across patrol stations before selecting the B360 on durability, performance, and compatibility.
Fits the fleet you already have: The B360 works with existing vehicle mounts, so agencies avoid the cost and downtime of fleet-wide bracket replacement.
Built for the full public safety stack: CAD, RMS, ALPR, gunshot detection, drones, and body-worn camera systems all run from one device in the vehicle or in the field.
Fewer calls, more patrol time: Wichita reported fewer hardware support calls after deployment, even as officers began removing laptops from vehicles more often than they had before.
For a department covering more than 166 square miles, technology that stays in service is what keeps officers on patrol instead of waiting on a replacement.
Learn More About The Getac B360
GETAC B360
Designed for demanding field environments, the Getac B360 fully rugged laptop delivers powerful performance, reliable connectivity, and durability for mission-critical operations. With advanced Intel® Core™ processing, hot-swappable batteries, and a sunlight-readable display, the B360 enables professionals to access real-time data and stay productive in patrol vehicles, industrial sites, and other challenging work environments.
