Remote Support

Travelling to provide support costs money and time, but quite often the right expertise is not available on-site and needs to be brought in. Additionally, sometimes specific expertise is not available within a certain area. Our rugged computing solutions facilitate high-quality remote support with video and audio to minimize costs and make support more efficient.

Remote Support to Fill the Skills Gap

Oil and gas companies require expertise that is not always available on-site. With a Getac mobile office that includes video conferencing and remote support, a few seasoned experts can remotely mentor and guide more junior engineers with in-the-field training..

Real-Time Communications with 4G LTE and Wi-Fi Connectivity

Remote support can only be as good as the connection that supports it. A reputed expert’s advice will not benefit those hearing it if the audio is poor due to connection issues. To support video conferences, screen sharing and other applications, our solutions offer a range of devices with 4G with mobile SIM and IEEE 802.11ac Wi-Fi.

ATEX, ANSI and IECEx Certifications for Intrinsic Safety

Safety should always come first. Our solutions include intrinsically safe devices with ATEX & IECEx Zone 0 / 20 and UL913 Class I / II Division 1 certification, with ATEX / IECEx zone 2/22 options available too. We also offer devices that are ANSI certified under the certification number ANSI/ISA-12.12.01.

Sunlight-Readable Touchscreen: High Readability on the Field

Conventional screens can be hard to read in the strong sunlight of outdoor environments. Our LumiBond®2.0 technology delivers improved touch control (in the rain, with gloves and also with a stylus), and is highly readable.

One-Handed Operation with Digitizer Pen

By adopting a digital solution that can send data wirelessly, ports achieve increased efficiency in tasks such as cargo inspection or container handling. Errors are minimised, costs can be reduced, and response times improve because data becomes available to management in real-time. The digitiser pen (optional) and stylus also help replace pen and paper for record-keeping.

Rugged Means Savings

Getac solutions are inherently rugged, certified by international third parties to MIL-STD 810G, and up to IP65 standards. They thrive in all weather conditions and withstand impacts, vibrations, harsh temperatures, humidity, dust, and drops up to six foot. Getac fully rugged computers deliver excellent total cost of ownership (TCO) and return on investment (ROI), with one of the lowest average failure rates in the industry and an industry-leading three-year warranty that covers accidental damage with our Bumper to Bumper service as standard.

Highly Integrated Solutions

Getting the right mounts and accessories such as barcode readers is important. We work closely with our partners to deliver a fully integrated solution that includes hardware, docking, mounting kits, mobile power supplies, security and connectivity software, and other accessories to bring you complete peace of mind.

Engineering and Support

Ports make use of a variety of different software and hardware systems, and having your computing solution properly integrated is vital for success. Getac delivers industry-leading engineering services and customer support, ranging from regular security patches and software updates, software imaging, product kitting, joint development of docking, and bespoke logistic vehicle equipment.

What is "Getac Select® Solutions?"

As a leader in providing rugged mobile solutions in the industry, we listen to customers and want to take our Customer Experiences to the next level. We understand the challenges in your daily business and the frustrations you may have while selecting suitable solutions to achieve your business objectives or solving these challenges. To further separate Getac from the competition, Getac now offers a comprehensive Industry solutions program, called “Getac Select® Solutions”. With our years of industry knowledge and experience, and combined with our successful deployments to our customers globally, “Getac Select® Solutions” shortlists the most appropriate solution options for you to choose from.


Devices

Filter & Search

Product

Certifications

Search

Device Monitoring System
Software
Driving Safety Utility
Software
EX80
Tablets
ATEX/IECEx | IP67
F110
Tablets
IP65
K120
Tablets
IP65
Keywedge Barcode Reader Utility
Software
T800
Tablets
IP65
UX10
Tablets
IP65
V110
Laptops
IP65
X500
Laptops
IP65
X500 Server
Laptops
IP65
ZX70
Tablets
IP67

Professional Services

Extended Bumper to Bumper (Accidental Damage Warranty)

4/5 years options

Extended Warranty

4/5 years options

Battery Warranty

2/3/4/5 year options

Keep Your SSD Warranty

3/4/5 years options

Docking Warranty

5 year option

Additional Services can be delivered by Getac’s partners directly or via Getac
  • Advance Exchange Swap Services 3/4/5 year options
  • Global Warranty 3/4/5 year options

    Have any questions? Talk to us.


    Direct Marketing Consent


    Getac's Privacy Notice