Remote Support

Travelling to provide support costs money and time, but quite often the right expertise is not available on-site and needs to be brought in. Additionally, sometimes specific expertise is not available within a certain area. Our rugged computing solutions facilitate high-quality remote support with video and audio to minimize costs and make support more efficient.

Remote Support to Fill the Skills Gap

Oil and gas companies require expertise that is not always available on-site. With a Getac mobile office that includes video conferencing and remote support, a few seasoned experts can remotely mentor and guide more junior engineers with in-the-field training.

Real-Time Communications with 4G LTE and Wi-Fi Connectivity

Remote support can only be as good as the connection that supports it. A reputed expert’s advice will not benefit those hearing it if the audio is poor due to connection issues. To support video conferences, screen sharing and other applications, our solutions offer a range of devices with 4G with mobile SIM and IEEE 802.11ax Wi-Fi.

ATEX, ANSI and IECEx Certifications for Intrinsic Safety

At Getac – your safety is our top priority. Our rugged computing solutions include intrinsically safe devices with Class I, Division 2 under the certification ANSI/UL 121201, CSA C22.2 NO. 213. Additionally, our rugged tablets are optionally certified with ATEX / IECEx zone 2/22.

Sunlight-Readable Touchscreen: High Readability on the Field

Conventional screens can be hard to read in the strong sunlight of outdoor environments. Our LumiBond®2.0 technology delivers improved touch control (in the rain, with gloves and also with a stylus), and is highly readable.

Remote Support
One-Handed Operation with Digitizer Pen

By adopting a digital solution that can send data wirelessly, ports achieve increased efficiency in tasks such as cargo inspection or container handling. Errors are minimised, costs can be reduced, and response times improve because data becomes available to management in real-time. The digitiser pen (optional) and stylus also help replace pen and paper for record-keeping.

Remote Support
Rugged Means Savings

Getac solutions are inherently rugged, certified by international third parties to MIL-STD 810H, and up to IP67 standards. They thrive in all weather conditions and withstand impacts, vibrations, harsh temperatures, humidity, dust, and drops up to six foot. Getac fully rugged computers deliver excellent total cost of ownership (TCO) and return on investment (ROI), with one of the lowest average failure rates in the industry and an industry-leading three-year warranty that covers accidental damage with our Bumper to Bumper service as standard.

Remote Support
Highly Integrated Solutions

Getting the right mounts and accessories such as barcode readers is important. We work closely with our partners to deliver a fully integrated solution that includes hardware, docking, mounting kits, mobile power supplies, security and connectivity software, and other accessories to bring you complete peace of mind.

Remote Support
Engineering and Support

Ports make use of a variety of different software and hardware systems, and having your computing solution properly integrated is vital for success. Getac delivers industry-leading engineering services and customer support, ranging from regular security patches and software updates, software imaging, product kitting, joint development of docking, and bespoke logistic vehicle equipment.

What is "Getac Select® Solutions?"

As a leader in providing rugged mobile solutions in the industry, we listen to customers and want to take our Customer Experiences to the next level. We understand the challenges in your daily business and the frustrations you may have while selecting suitable solutions to achieve your business objectives or solving these challenges. To further separate Getac from the competition, Getac now offers a comprehensive Industry solutions program, called “Getac Select® Solutions”. With our years of industry knowledge and experience, and combined with our successful deployments to our customers globally, “Getac Select® Solutions” shortlists the most appropriate solution options for you to choose from.


Solutions

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Absolute Software Corporation
Partner Solutions
Airgain, Inc.
Partner Solutions
Cradlepoint
Partner Solutions
  • ANSI

  • IP66

  • MIL-STD 461G

  • MIL-STD 810H

F110
Tablets | Fully Rugged | 11.6-Inch | Windows

The F110 was named the Best Rugged Tablet in 2021 by ZDNet and in 2023 by TechRadar. It has a slim form factor and an 11.6-inch FHD screen.

  • ANSI

  • IP66

  • MIL-STD 461G

  • MIL-STD 810H

FirstNet Ready® Getac Computers
Tablets | Fully Rugged | 12.5-Inch | Windows

The K120, which is now FirstNet Ready®, provides adaptability for various in-the-field work and is engineered to work the way you work.

Gamber-Johnson LLC
Partner Solutions
Getac deployXpress®
Software | Android

This cloud-based solution streamlines the deployment, configuration, provisioning, and over-the-air updating of Getac Android devices.

Getac Device Monitoring System
Software | Windows & Android

GDMS tracks and monitors deployed devices, spotting potential device issues, before they impact on your field-based workforce.

Getac Driving Safety Utility
Software | Windows & Android

This software utility helps drivers to stay focused by reducing visual and manual distractions using screen blanking on the move, keeping them safe.

Getac KeyWedge Barcode Reader Utility
Software | Windows

Scan barcode data into your application with the devices in-built rear camera. No hardware. No upgrades. No SDK integration required.

Getac VGPS Utility
Software | Windows

By replicating the physical GPS data to multiple virtual COM ports, VGPS helps ensure operational efficiency. One GPS, multiple applications.

Havis, Inc.
Partner Solutions

Professional Services

Remote Support
Extended Bumper to Bumper (Accidental Damage Warranty)

4/5 years options

Remote Support
Extended Warranty

4/5 years options

Remote Support
Battery Warranty

2/3/4/5 year options

Remote Support
Keep Your SSD Warranty

3/4/5 years options

Remote Support
Docking Warranty

5 year option

Remote Support
Additional Services can be delivered by Getac’s partners directly or via Getac
  • Advance Exchange Swap Services 3/4/5 year options
  • Global Warranty 3/4/5 year options

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