GETAC CASE STUDY
How Hertz Accelerated Rental Car Pickup and Returns with Getac UX10 Rugged Tablets
Getac UX10 rugged tablets help Hertz accelerate rental car pickup, streamline vehicle return processing, and improve customer service at busy airport locations.
Hertz Case Study Summary
Customer: Hertz
Industry: Transportation / Rental Car Services
Solution: Getac UX10 Fully Rugged Tablet
Primary Use Case: Mobile vehicle pickup and return processing at airport rental facilities
Key Result: Faster vehicle processing and reduced customer wait times at busy airport rental locations
Hertz deployed the Getac UX10 fully rugged tablet to modernize vehicle pickup and return operations at airport rental facilities. By replacing paper-based processes with mobile digital workflows, service agents can complete rental transactions directly at the vehicle, reducing customer wait times and improving operational efficiency across high-volume rental locations.
How did Hertz accelerate rental car pickup and return operations?
Hertz accelerated rental car pickup and return operations by deploying the Getac UX10 fully rugged tablet to support mobile transaction workflows at airport rental facilities. Service agents can retrieve reservation details, scan vehicle barcodes, document vehicle condition, and finalize rental transactions directly in the return lane.
By replacing paper-based processes with mobile digital workflows, Hertz reduced customer wait times and improved operational efficiency across high-volume airport rental locations.
Rental Car Operations Use Case
Airport rental car facilities must process high volumes of vehicle pickups and returns quickly, especially during peak travel periods. Service agents need immediate access to reservation information and the ability to complete rental transactions directly at the vehicle without requiring customers to wait at the rental counter.
Using the Getac UX10 fully rugged tablet, Hertz service agents can perform key rental workflows directly in the return lane, including:
• Retrieving reservation details
• Scanning vehicle barcodes
• Documenting vehicle condition using the integrated camera
• Recording mileage and fuel levels
• Finalizing rental transactions and issuing digital receipts
Customers receive their receipts instantly and can proceed directly to the airport terminal without delays.
Rugged mobile computing enables service teams to operate efficiently in outdoor airport return lanes where devices are exposed to bright sunlight, changing weather conditions, and constant handling throughout the workday.
Key Outcomes
- Faster vehicle pickup and return processing at airport locations
- Reduced customer wait times during peak travel periods
- Improved operational efficiency by replacing paper-based workflows with mobile digital processes
- Reduced manual data entry errors through digital transaction processing
- Faster vehicle inspections using barcode scanning and photo documentation
- Improved device visibility and fleet management using Getac Device Management System (GDMS)
Overview
The Hertz Corporation operates the Hertz, Dollar, and Thrifty vehicle rental brands and is one of the largest vehicle rental companies in the world. With rental locations at major airports and transportation hubs, Hertz focuses on delivering fast, efficient service while maintaining high operational productivity.
Because millions of travelers rely on airport rental facilities each year, minimizing wait times and ensuring a seamless vehicle pickup and return process is critical to maintaining customer satisfaction and brand loyalty.
To support these goals, Hertz continuously evaluates technology solutions that improve operational efficiency while enhancing the overall customer experience.
Challenge
Hertz needed to reduce the amount of time customers spent picking up and returning rental vehicles at busy airport locations. Traditional processes relied heavily on manual paperwork and counter-based transactions, which introduced delays and increased the likelihood of data entry errors.
During peak travel periods, customers often waited in long lines at the rental counter to finalize reservations or complete vehicle return transactions.
Hertz required a mobile technology solution capable of:
• Accelerating vehicle pickup and return workflows
• Reducing customer wait times at airport rental counters
• Enabling service agents to complete transactions directly in the field
• Improving accuracy by reducing manual paperwork and data entry
• Supporting reliable operation in outdoor airport return lanes
Solution
Hertz deployed the Getac UX10 fully rugged tablet to modernize vehicle pickup and return workflows at airport rental locations. The rugged tablets allow service agents to access reservation information, document vehicle condition, and finalize rental transactions directly at the vehicle.
Using the UX10 tablets, Hertz service agents can perform key rental workflows directly in the return lane, including:
• Scanning vehicle barcodes to retrieve reservation information
• Capturing photos of vehicle damage using the integrated camera
• Recording mileage and fuel levels during vehicle return inspections
• Processing pricing adjustments and finalizing rental transactions
• Sending digital receipts to customers instantly
The UX10 tablets also provide a daylight-readable display, responsive touchscreen, and rugged durability that enable agents to work efficiently outdoors in bright sunlight and changing weather conditions.
Hertz IT teams also leverage the Getac Device Management System (GDMS) to monitor device performance, locate tablets across facilities, and manage the organization’s mobile device fleet.
Results
The deployment of Getac UX10 rugged tablets significantly improved the efficiency of Hertz rental operations by replacing slow, manual processes with mobile digital workflows.
Service agents can now complete vehicle pickup and return transactions directly at the vehicle rather than requiring customers to visit the rental counter.
Operational improvements included:
• Faster vehicle pickup and return processing at airport rental locations
• Reduced customer wait times during peak travel periods
• Faster vehicle inspections and digital transaction processing
• Reduced paperwork and manual data entry errors
• Instant digital receipts sent to customers upon vehicle return
• Improved device visibility and fleet management using Getac Device Management System (GDMS)
These improvements helped Hertz streamline operations while delivering faster and more convenient service experiences for customers traveling through major airports.
Expert Insight
“Our success is measured by the lack of service-related calls on the UX10. Using Getac devices helps keep us up and running 24/7 without disruption. That’s success.” -
Bear Mering, Senior Director of Global Field Technology
Reliable rugged devices help Hertz maintain consistent operations across busy airport locations while enabling service to deliver faster and more efficient rental experiences.
Operational Reliability in Airport Rental Environments
Airport vehicle return lanes require mobile technology capable of operating reliably in outdoor environments exposed to bright sunlight, changing weather conditions, and constant daily handling.
Hertz service agents carry the Getac UX10 rugged tablets throughout their shifts while working in these demanding environments. The tablets’ rugged construction, daylight-readable display, and responsive touchscreen allow agents to process vehicle inspections and finalize rental transactions directly in the return lane without needing to return to the service counter.
By enabling reliable mobile workflows in outdoor environments, the UX10 tablets help Hertz maintain efficient operations and consistent service levels even during high-volume travel periods.
FAQ
What problem did Hertz need to solve?
Hertz needed to reduce customer wait times during vehicle pickup and return operations at busy airport rental locations while improving overall operational efficiency.
What Getac solution did Hertz deploy?
Hertz deployed the Getac UX10 fully rugged tablet along with the Getac Device Management System (GDMS) to support mobile rental workflows and centralized device fleet management.
How are the rugged tablets used in rental operations?
Service agents use the tablets to retrieve reservations, scan vehicle barcodes, document vehicle condition, record mileage and fuel levels, and finalize rental transactions directly at the vehicle.
What benefits did Hertz achieve?
The deployment reduced customer wait times, improved operational efficiency, minimized paperwork, and accelerated vehicle pickup and return processing.
Why are rugged tablets important for rental operations?
Rugged tablets allow service agents to work reliably in outdoor airport return lanes while maintaining secure access to reservation systems and mobile transaction workflows.
Download the Hertz Rental Car Case Study
Learn how Hertz modernized rental vehicle pickup and return workflows using the Getac UX10 rugged tablet. Download the full case study to see how rugged mobile computing helps accelerate service and reduce wait times at busy airport rental locations.
“The speed in which customers pick-up and drop-off cars is one of our key differentiators thanks to the technology built into the Getac UX10 tablets.” -Bear Meiring, Senior Director, Global Field Technology & Support
Learn More About The Getac UX10
Hertz Rental Car
Hertz improved vehicle pickup and return workflows at busy airport locations using the Getac UX10 fully rugged tablet. The UX10 enables service agents to complete rental transactions directly at the vehicle while maintaining reliable performance in demanding outdoor environments. Learn more about how the UX10 supports mobile operations across transportation and fleet environments.
