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BEYOND EXPECTATION.

The new standard warranties for our fully rugged products go beyond what you might expect and make the decision of choosing Getac that much easier. With accidental damage now included in 3 or 5 year warranty packages you can be assured your units will be back up and running without the worry of additional cost or extended downtime should the unexpected happen.

THE INDUSTRY'S LEADING FULLY RUGGED WARRANTY

Accidents can take your equipment out of service when you least expect it, especially in a rugged environment, which can cause costly equipment downtime. That is why Getac has introduced accidental damage as standard under our new Bumper-to-Bumper warranty, to help minimize your enterprise IT costs.

Introducing Bumper-to-Bumper

Bumper-to-Bumper is your hassle-free guarantee, supported by the best Pack & Collect logistics service in Europe, and rapid repair and return by Getac’s in-house experts. That means you can depend on us to have your unit back in service within days.

View Infographic

In addition to our standard warranty inclusions below, Bumper-to-Bumper means:

Hassle free.

  • No more internal challenges waiting for estimates and approvals, just report your product issue via our Service Request system and we'll take care of the rest.

No surprises.

  • Have the confidence that your project budget is fixed with no surprises regardless of failure, accident or market fluctuations.

Total replacement.

  • If your unit cannot be repaired Getac will replace it with a unit of equal or greater specification.

Register now to get your extra 2 months warranty, upgrade to Bumper-to-Bumper and FREE access to the Getac Service System

If you purchased your device in 2016

You have the option to upgrade to the full, accidental-damage-included, Bumper-to-Bumper warranty at 50% discount with the benefit of a two-month warranty extension.

If you purchased your device between 1 Jan & 30 April 2017

You are automatically entitled to a FREE upgrade to a Bumper-to-Bumper warranty, extended by 2 months from the date your unit was purchased.

THE INDUSTRY LEADING SEMI-RUGGED WARRANTY

Pack & Collect provides a hassle free returns service for Getac devices that fail under warranty.

If your equipment fails we will send a DHL courier to pack it in appropriate packaging for dispatch to one of our service hubs. Once repaired, DHL will return it in the same way, fully protected.

Shorter transit times

  • Integrating logistics into our service hubs means that Getac engineers have more time to spend on your device, ensuring a quality repair and a quick turnaround.

Hassle free

  • The fact our courier packs the unit means a lot less hassle for you, simply have it ready for collection and we do the rest.

No Packing

  • No need to find packaging or boxes, the DHL courier looks after everything and there are no worries for you about proof of despatch.

TRACK IT. BELIEVE IT.

Our Service Request System allows you to track the three stages of every repair; return to Getac, repair and delivery back to you. It also allows you to see the details of the repair and manage the details of the delivery.
Service Request System.

 

STANDARD WARRANTY

Our Standard Warranty package covers all system components in line with terms and conditions covering product failures under normal and anticipated usage. Extremely cost-effective, it guarantees Getac quality repairs in the event of a product failure.

5 Years Return to Base

  • X500. X500 SERVER

Pack & Collect

  • 5 Years - B300
  • 3 years - MX50. ZX70. V110. F110. T800. RX10. RX10H. A140. EX80. S410. K120. UX10

Bumper to Bumper

  • 5 Years - X500. X500 SERVER. B300
  • 3 Years - MX50. ZX70. V110. F110. T800. RX10. RX10H. A140. K120. UX10. EX80 (3 years warranty includes battery)

*The above service offering is only applicable on products purchased after 1st May 2017 and for collections within the European Economic Area, Switzerland & the United Kingdom. For any warranty query, please contact the Getac support team for further information on +44(0)1952 207228

WARRANTY BENEFITS

  • Only genuine Getac approved parts used in any repair
  • Highest quality repair by Getac qualified technicians in our own customer-centric support centre
  • Standard and consistent repair management
  • Getac control and ownership for entire repair process

YOUR SERVICE & REPAIR PROCESS

  • Login Service Request System on Getac Service System (GSS)
  • A courier from Getac’s logistics partner will arive the next business day with suitable packaging to collect your device and return to our service centre
  • Upon receipt of the unit full diagnostics will be carried out and unit will be repaired
  • Unit will be soak-tested, cleaned and shipped back to required address
  • The goal of Getac service is to minimise the time any unit is away from your business and so we aim to turn around all Service Request units within 5 days from arrival at the Getac service facility

GOING FURTHER FOR YOU.

Getac devices are designed and built to deliver durability and reliability for their whole working life. However, we can also off a range of warranty extensions on the device, it's battery and even some third party accessories as well as custom support solutions to meet your particular needs.

Extended Warranty.

  • Extend your standard warranty from 3 years Bumper-to-Bumper to 4 or 5 years.

    We can even extend to year 6 or 7 for suitable projects.

Extended Battery Warranty.

  • We pride ourselves on the quality of batteries and their ability to perform throughout a full day. However, there are limitations on the recharge cycles of all batteries and our standard warranty can only cover the first 12 months.

    You can extend this with our Battery Warranty so that should it fail we will send you a replacement battery.

Download PDF

3rd Party Accessory Warranty.

  • We can offer extensions to year 4 & 5 from the standard 3 year warranty on Getac compatible Havis and Gamber-Johnson vehicle docks and LIND rugged power supplies.
Download PDF

Loan-Swap Warranty.

  • To minimise downtime, we have two additional device replacement options.
  • Loan Swap means when a repair request is raised, we ship out an imaged replacement device, collect the faulty device and, when it’s repaired, send it back to you.
  • We then collect the loan device and return it to our buffer stock.

Advanced-Swap Warranty.

  • Advance Swap means when a repair request is raised, we ship out an imaged replacement device, collect the faulty device and, when it’s repaired, return it to buffer stock.

Keep Your HDD/SSD Warranty.

  • We are accustomed to dealing with customers from the security sector who have top secret data on the devices
  • For these customers we can ship them a replacement HDD/SSD that has already been imaged with their gold image, so all they need to do is insert it into the device.
Download PDF

SERVICE UPGRADES

3 Years Pack & Collect

4/5 Years Pack & Collect

3 Years Bumper to Bumper

4/5 Years Bumper to Bumper

3/4/5 Year Z710 Extended Battery Service with Pack & Collect

Up to 7 Years support based on project request

Getac European Service Centres

English : +44(0)1952 207 228

German: +49(0)211-984819-0

Italian : +39 039 8901585