INTRODUCING GETAC TOTAL WARRANTY COVER (BUMPER-TO-BUMPER)

Our fully rugged product warranty includes accidental damage, ensuring enhanced total cost of ownership (TCO).

WE’VE GOT YOU COVERED

The average repair cost is €400 - €600, not including downtime and lost revenue to your business. Bumper-to-Bumper solves the problem.

No Unexpected Costs
Minimal Downtime
Hassle-free Collection (Pack & Collect)
Reduced Operating Expense

Our Warranty Cover

Our warranty packages cover all system components in line with terms and conditions covering product failures under normal and anticipated usage. Extremely cost-effective, it guarantees Getac quality repairs in the event of a product failure.

Tablets

Laptops

A140

F110

K120

T800

UX10

ZX10

ZX70

B360,
B360 Pro

S410

V110

X500,
X500 Server

X600,
X600 Pro

Bumper-to-Bumper Warranty

3 Years

✓

5 Years

✓

Semi-Rugged Warranty

3 Years

✓

Pack & Collect Logistics

3 Years

✓

Return to Base Logistics

5 Years

✓

*The above service offering is only applicable on products purchased after 1st May 2017 and for collections within the European Economic Area, Switzerland & the United Kingdom. For any warranty query, please contact the Getac service team for further information at [email protected]

The Industry's Leading Semi-Rugged Warranty

Pack & Collect provides a hassle-free return service for Getac devices that fail under warranty.

If your equipment fails, we will send an express courier to pack it in appropriate packaging for dispatch to one of our service hubs. Once repaired, Getac will return it in the same way, fully protected.

OUR EUROPEAN PACK & COLLECT SERVICE

DAY 0

Customer identified fault
Customer 1st level support qualifies hardware fault and log's ticket in Getac Service System (GSS)

DAY 1

Getac Express Courier collects unit from customer requested location

DAY 2 - 4

Getac Service centre receives the faulty unit for repair, repaired device prepped for return and shipped

DAY 5

Getac Express Courier returns device to requested customer location

Customer accessible portal allows online tracking
Express Courier brings carton box

Test report returned with every repair
Customer accessible portal allows online tracking

Customer accessible portal allows online tracking

GIVING YOU CONTROL WITH GETAC’S
SELF-MAINTAINER PROGRAM

The Self-Maintainer program empowers you to perform limited warranty-protected repairs on Getac products without shipping them to Getac’s Repair Centre.

Zero Downtime

Work to Your Schedule

Claim 2 Free Items per Device

*The items included in the self-maintainer program are dependent on the model.

OUR WARRANTY COVER AND SUPPORT SERVICES

36 Month
Bumper-to-Bumper Warranty

*Fully rugged products

36 Month Warranty

*Semi rugged products

Accessory Warranty

(including batteries)

Self-Maintainer

Getac Service System (GSS)

Getac Collection with Box

ADDITIONAL WARRANTIES AND SERVICES

Extended Warranty

Battery Warranty

Keep Your SSD Warranty

Loan Swap Services

Accidental Damage Warranty

DOWNLOAD THE BROCHURE

OUR WARRANTY COVER AND SUPPORT SERVICES

36 Month
Bumper-to-Bumper Warranty

*Fully rugged products

36 Month Warranty

*Semi rugged products

Accessory Warranty

(including batteries)

Self-Maintainer

Getac Service System (GSS)

Getac Collection with Box

ADDITIONAL WARRANTIES AND SERVICES

Extended Warranty

Battery Warranty

Keep Your SSD Warranty

Loan Swap Services

Accidental Damage Warranty

DOWNLOAD THE BROCHURE

GETAC SERVICE SYSTEM (GSS)

GSS allows you to track a device sent for repair at every stage, from its return to Getac through its repair and delivery back to you. It also allows you to see the details of the repair work performed and to manage the details of the device’s delivery for maximum convenience.

GETAC SERVICE SYSTEM

GSS TUTORIAL VIDEOS

Register now to get your extra 2 months warranty, and access the Getac Service System (GSS)

Register now to get your extra 2 months warranty, and access the Getac Service System (GSS)

Processing activity	Legal basis for Processing
Provision of Sites, Apps, products, and services: providing our Sites, Apps, products, or services; providing promotional items upon request; and communicating with you in relation to those Sites, Apps, products, or services.	The Processing is necessary in connection with any contract that you have entered into with us, or to take steps prior to entering into a contract with us; or We have a legitimate interest in carrying out the Processing for the purpose of providing our Sites, Apps, products, or services (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms); or We have obtained your prior consent to the Processing (this legal basis is only used in relation to Processing that is entirely voluntary – it is not used for Processing that is necessary or obligatory in any way).
Operating our business: operating and managing our Sites, our Apps, our products, and our services; providing content to you; displaying advertising and other information to you; communicating and interacting with you via our Sites, our Apps, our products, or our services; and notifying you of changes to any of our Sites, our Apps, our products, or our services.	The Processing is necessary in connection with any contract that you have entered into with us, or to take steps prior to entering into a contract with us; or We have a legitimate interest in carrying out the Processing for the purpose of providing our Sites, our Apps, our products, or our services to you (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms); or We have obtained your prior consent to the Processing (this legal basis is only used in relation to Processing that is entirely voluntary – it is not used for Processing that is necessary or obligatory in any way).
Communications and marketing: communicating with you via any means (including via email, telephone, text message, social media, post or in person) to provide news items and other information in which you may be interested, subject always to obtaining your prior opt-in consent to the extent required under applicable law; personalising our Sites, products and services for you; maintaining and updating your contact information where appropriate; obtaining your prior, opt-in consent where required; enabling and recording your choice to opt-out or unsubscribe, where applicable.	The Processing is necessary in connection with any contract that you have entered into with us, or to take steps prior to entering into a contract with us; or We have a legitimate interest in carrying out the Processing for the purpose of contacting you, subject always to compliance with applicable law (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms); or We have obtained your prior consent to the Processing (this legal basis is only used in relation to Processing that is entirely voluntary – it is not used for Processing that is necessary or obligatory in any way).
Product safety communications: communications in relation to product safety, including product recalls and product safety advisory notices.	The Processing is necessary for compliance with a legal obligation; or We have a legitimate interest in carrying out the Processing for the purpose of ensuring the safety, and proper use, of our products (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms).
Management of IT systems: management and operation of our communications, IT and security systems; and audits (including security audits) and monitoring of such systems.	The Processing is necessary for compliance with a legal obligation; or We have a legitimate interest in carrying out the Processing for the purpose of managing and maintaining our communications and IT systems (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms).
Health and safety: health and safety assessments and record keeping; providing a safe and secure environment at our premises; and compliance with related legal obligations.	The Processing is necessary for compliance with a legal obligation; or We have a legitimate interest in carrying out the Processing for the purpose of ensuring a safe environment at our premises (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms); or The Processing is necessary to protect the vital interests of any individual.
Financial management: sales; finance; corporate audit; and vendor management.	We have a legitimate interest in carrying out the Processing for the purpose of managing and operating the financial affairs of our business (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms); or We have obtained your prior consent to the Processing (this legal basis is only used in relation to Processing that is entirely voluntary – it is not used for Processing that is necessary or obligatory in any way).
Surveys: engaging with you for the purposes of obtaining your views on our Sites, our Apps, our products, or our services.	We have a legitimate interest in carrying out the Processing for the purpose of conducting surveys, satisfaction reports and market research (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms); or We have obtained your prior consent to the Processing (this legal basis is only used in relation to Processing that is entirely voluntary – it is not used for Processing that is necessary or obligatory in any way).
Security: physical security of our premises (including records of visits to our premises); CCTV recordings; and electronic security (including login records and access details).	The Processing is necessary for compliance with a legal obligation; or We have a legitimate interest in carrying out the Processing for the purpose of ensuring the physical and electronic security of our business and our premises (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms).
Investigations: detecting, investigating and preventing breaches of policy, and criminal offences, in accordance with applicable law.	The Processing is necessary for compliance with a legal obligation; or We have a legitimate interest in carrying out the Processing for the purpose of detecting, and protecting against, breaches of our policies and applicable laws (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms).
Legal compliance: compliance with our legal and regulatory obligations under applicable law.	The Processing is necessary for compliance with a legal obligation.
Improving our Sites, Apps, products, and services: identifying issues with our Sites, our Apps, our products, or our services; planning improvements to our Sites, our Apps, our products, or our services; and creating new Sites, Apps, products, or services.	We have a legitimate interest in carrying out the Processing for the purpose of improving our Sites, our Apps, our products, or our services (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms); or We have obtained your prior consent to the Processing (this legal basis is only used in relation to Processing that is entirely voluntary – it is not used for Processing that is necessary or obligatory in any way).
Fraud prevention: Detecting, preventing and investigating fraud.	The Processing is necessary for compliance with a legal obligation (especially in respect of applicable employment law); or We have a legitimate interest in carrying out the Processing for the purpose of detecting, and protecting against, fraud (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms).
Establishment, exercise and defence of legal claims: management of legal claims; establishment of facts and claims, including collection, review and production of documents, facts, evidence and witness statements; exercise and defence of legal rights and claims, including formal legal proceedings.	The Processing is necessary for compliance with a legal obligation; We have a legitimate interest in carrying out the Processing for the purpose of establishing, exercising or defending our legal rights (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms); or The Processing is necessary for the establishment, exercise or defence of legal claims.
Recruitment and job applications: recruitment activities; advertising of positions; interview activities; analysis of suitability for the relevant position; records of hiring decisions; offer details; and acceptance details.	The Processing is necessary for compliance with a legal obligation (especially in respect of applicable employment law); or We have a legitimate interest in carrying out the Processing for the purpose of recruitment activities and handling job applications (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms); or We have obtained your prior consent to the Processing (this legal basis is only used in relation to Processing that is entirely voluntary – it is not used for Processing that is necessary or obligatory in any way).

Processing activity

Legal basis for Processing

Provision of Sites, Apps, products, and services: providing our Sites, Apps, products, or services; providing promotional items upon request; and communicating with you in relation to those Sites, Apps, products, or services.

The Processing is necessary in connection with any contract that you have entered into with us, or to take steps prior to entering into a contract with us; or
We have a legitimate interest in carrying out the Processing for the purpose of providing our Sites, Apps, products, or services (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms); or
We have obtained your prior consent to the Processing (this legal basis is only used in relation to Processing that is entirely voluntary – it is not used for Processing that is necessary or obligatory in any way).

Operating our business: operating and managing our Sites, our Apps, our products, and our services; providing content to you; displaying advertising and other information to you; communicating and interacting with you via our Sites, our Apps, our products, or our services; and notifying you of changes to any of our Sites, our Apps, our products, or our services.

The Processing is necessary in connection with any contract that you have entered into with us, or to take steps prior to entering into a contract with us; or
We have a legitimate interest in carrying out the Processing for the purpose of providing our Sites, our Apps, our products, or our services to you (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms); or
We have obtained your prior consent to the Processing (this legal basis is only used in relation to Processing that is entirely voluntary – it is not used for Processing that is necessary or obligatory in any way).

Communications and marketing: communicating with you via any means (including via email, telephone, text message, social media, post or in person) to provide news items and other information in which you may be interested, subject always to obtaining your prior opt-in consent to the extent required under applicable law; personalising our Sites, products and services for you; maintaining and updating your contact information where appropriate; obtaining your prior, opt-in consent where required; enabling and recording your choice to opt-out or unsubscribe, where applicable.

The Processing is necessary in connection with any contract that you have entered into with us, or to take steps prior to entering into a contract with us; or
We have a legitimate interest in carrying out the Processing for the purpose of contacting you, subject always to compliance with applicable law (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms); or
We have obtained your prior consent to the Processing (this legal basis is only used in relation to Processing that is entirely voluntary – it is not used for Processing that is necessary or obligatory in any way).

Product safety communications: communications in relation to product safety, including product recalls and product safety advisory notices.

The Processing is necessary for compliance with a legal obligation; or
We have a legitimate interest in carrying out the Processing for the purpose of ensuring the safety, and proper use, of our products (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms).

Management of IT systems: management and operation of our communications, IT and security systems; and audits (including security audits) and monitoring of such systems.

The Processing is necessary for compliance with a legal obligation; or
We have a legitimate interest in carrying out the Processing for the purpose of managing and maintaining our communications and IT systems (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms).

Health and safety: health and safety assessments and record keeping; providing a safe and secure environment at our premises; and compliance with related legal obligations.

The Processing is necessary for compliance with a legal obligation; or
We have a legitimate interest in carrying out the Processing for the purpose of ensuring a safe environment at our premises (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms); or
The Processing is necessary to protect the vital interests of any individual.

Financial management: sales; finance; corporate audit; and vendor management.

We have a legitimate interest in carrying out the Processing for the purpose of managing and operating the financial affairs of our business (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms); or
We have obtained your prior consent to the Processing (this legal basis is only used in relation to Processing that is entirely voluntary – it is not used for Processing that is necessary or obligatory in any way).

Surveys: engaging with you for the purposes of obtaining your views on our Sites, our Apps, our products, or our services.

We have a legitimate interest in carrying out the Processing for the purpose of conducting surveys, satisfaction reports and market research (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms); or
We have obtained your prior consent to the Processing (this legal basis is only used in relation to Processing that is entirely voluntary – it is not used for Processing that is necessary or obligatory in any way).

Security: physical security of our premises (including records of visits to our premises); CCTV recordings; and electronic security (including login records and access details).

The Processing is necessary for compliance with a legal obligation; or
We have a legitimate interest in carrying out the Processing for the purpose of ensuring the physical and electronic security of our business and our premises (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms).

Investigations: detecting, investigating and preventing breaches of policy, and criminal offences, in accordance with applicable law.

The Processing is necessary for compliance with a legal obligation; or
We have a legitimate interest in carrying out the Processing for the purpose of detecting, and protecting against, breaches of our policies and applicable laws (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms).

Legal compliance: compliance with our legal and regulatory obligations under applicable law.

The Processing is necessary for compliance with a legal obligation.

Improving our Sites, Apps, products, and services: identifying issues with our Sites, our Apps, our products, or our services; planning improvements to our Sites, our Apps, our products, or our services; and creating new Sites, Apps, products, or services.

We have a legitimate interest in carrying out the Processing for the purpose of improving our Sites, our Apps, our products, or our services (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms); or
We have obtained your prior consent to the Processing (this legal basis is only used in relation to Processing that is entirely voluntary – it is not used for Processing that is necessary or obligatory in any way).

Fraud prevention: Detecting, preventing and investigating fraud.

The Processing is necessary for compliance with a legal obligation (especially in respect of applicable employment law); or
We have a legitimate interest in carrying out the Processing for the purpose of detecting, and protecting against, fraud (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms).

Establishment, exercise and defence of legal claims: management of legal claims; establishment of facts and claims, including collection, review and production of documents, facts, evidence and witness statements; exercise and defence of legal rights and claims, including formal legal proceedings.

The Processing is necessary for compliance with a legal obligation;
We have a legitimate interest in carrying out the Processing for the purpose of establishing, exercising or defending our legal rights (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms); or
The Processing is necessary for the establishment, exercise or defence of legal claims.

Recruitment and job applications: recruitment activities; advertising of positions; interview activities; analysis of suitability for the relevant position; records of hiring decisions; offer details; and acceptance details.

The Processing is necessary for compliance with a legal obligation (especially in respect of applicable employment law); or
We have a legitimate interest in carrying out the Processing for the purpose of recruitment activities and handling job applications (to the extent that such legitimate interest is not overridden by your interests, fundamental rights, or freedoms); or
We have obtained your prior consent to the Processing (this legal basis is only used in relation to Processing that is entirely voluntary – it is not used for Processing that is necessary or obligatory in any way).

Controller entity	Contact details
Getac Technology Corporation	Legal Affairs Center, 5F., Building A, No. 209, Sec. 1, Nangang Rd., Nangang Dist., Taipei City, 115018, Taiwan, R.O.C. Attn：Data Protection Manager Email： [email protected] Telephone: +886-2-2785-7888
Getac (UK) Limited	Legal Affairs Center, Getac House, Stafford Park 12, Telford, Shropshire, TF3 3BJ, United Kingdom Attn：Data Protection Manager Email： [email protected] Telephone: +44 (0) 1952-207-222
Getac Technology GmbH	Legal Affairs Center, Kanzlerstrasse 4, 40472 Dusseldorf, Germany Attn：Data Protection Manager Email： [email protected] Telephone: +49 (0) 211-984819-0

Controller entity

Contact details

Getac Technology Corporation

Legal Affairs Center,
5F., Building A,
No. 209, Sec. 1,
Nangang Rd.,
Nangang Dist.,
Taipei City,
115018,
Taiwan, R.O.C.
Attn：Data Protection Manager
Email： [email protected]
Telephone: +886-2-2785-7888

Getac (UK) Limited

Legal Affairs Center,
Getac House,
Stafford Park 12,
Telford, Shropshire,
TF3 3BJ,
United Kingdom
Attn：Data Protection Manager
Email： [email protected]
Telephone: +44 (0) 1952-207-222

Getac Technology GmbH

Legal Affairs Center,
Kanzlerstrasse 4,
40472 Dusseldorf,
Germany
Attn：Data Protection Manager
Email： [email protected]
Telephone: +49 (0) 211-984819-0

North America

Latin America

INTRODUCING GETAC TOTAL WARRANTY COVER (BUMPER-TO-BUMPER)

Our fully rugged product warranty includes accidental damage, ensuring enhanced total cost of ownership (TCO).

WE’VE GOT YOU COVERED

The average repair cost is €400 - €600, not including downtime and lost revenue to your business. Bumper-to-Bumper solves the problem.

No Unexpected Costs

Minimal Downtime

Hassle-free Collection (Pack & Collect)

Reduced Operating Expense

Our Warranty Cover

Our warranty packages cover all system components in line with terms and conditions covering product failures under normal and anticipated usage. Extremely cost-effective, it guarantees Getac quality repairs in the event of a product failure.

The Industry's Leading Semi-Rugged Warranty

Pack & Collect provides a hassle-free return service for Getac devices that fail under warranty.

If your equipment fails, we will send an express courier to pack it in appropriate packaging for dispatch to one of our service hubs. Once repaired, Getac will return it in the same way, fully protected.

OUR EUROPEAN PACK & COLLECT SERVICE

DAY 0

Customer identified fault

Customer 1st level support qualifies hardware fault and log's ticket in Getac Service System (GSS)

DAY 1

Getac Express Courier collects unit from customer requested location

DAY 2 - 4

Getac Service centre receives the faulty unit for repair, repaired device prepped for return and shipped

DAY 5

Getac Express Courier returns device to requested customer location

Customer accessible portal allows online tracking

Express Courier brings carton box

Test report returned with every repair

Customer accessible portal allows online tracking

Customer accessible portal allows online tracking

GIVING YOU CONTROL WITH GETAC’S SELF-MAINTAINER PROGRAM

The Self-Maintainer program empowers you to perform limited warranty-protected repairs on Getac products without shipping them to Getac’s Repair Centre.

Zero Downtime

Work to Your Schedule

Claim 2 Free Items per Device

OUR WARRANTY COVER AND SUPPORT SERVICES

36 Month Bumper-to-Bumper Warranty

36 Month Warranty

Accessory Warranty

Self-Maintainer

Getac Service System (GSS)

Getac Collection with Box

ADDITIONAL WARRANTIES AND SERVICES

Extended Warranty

Battery Warranty

Keep Your SSD Warranty

Loan Swap Services

Accidental Damage Warranty

OUR WARRANTY COVER AND SUPPORT SERVICES

36 Month Bumper-to-Bumper Warranty

36 Month Warranty

Accessory Warranty

Self-Maintainer

Getac Service System (GSS)

Getac Collection with Box

ADDITIONAL WARRANTIES AND SERVICES

Extended Warranty

Battery Warranty

Keep Your SSD Warranty

Loan Swap Services

Accidental Damage Warranty

GETAC SERVICE SYSTEM (GSS)

Register now to get your extra 2 months warranty, and access the Getac Service System (GSS)

Register now to get your extra 2 months warranty, and access the Getac Service System (GSS)

Have an enquiry? Let's talk!

Direct Marketing Consent

Getac's Privacy Notice

A. This Privacy Notice

B. Collection of Personal Data

C. Creation of Personal Data

D. Categories of Personal Data we Process

E. Sensitive Personal Data

F. Purposes of Processing and legal bases for Processing

G. Disclosure of Personal Data to third parties

H. International transfer of Personal Data

I. Data security

J. Data accuracy

K. Data minimisation

L. Data retention

M. Your legal rights

GIVING YOU CONTROL WITH GETAC’S
SELF-MAINTAINER PROGRAM

36 Month
Bumper-to-Bumper Warranty

36 Month
Bumper-to-Bumper Warranty