Revolutionise your business with Getac Professional Services
Getac Professional Services supports businesses with the tools needed to maintain productivity and uptime. With Getac Professional Services you can revolutionise your business with an enhanced warranty, additional software and a wide range of device deployment services.
Getac Professional Services unleashes the full potential of your Getac devices, providing your team with ultimate device capabilities and allowing them to work efficiently anytime and anywhere.
Our team of experts will work with you to understand your challenges and specific deployment needs and design a tailored solution to streamline your device deployment, improve your business capabilities and maximise your device potential. We will ensure that you have all the tools needed to help your business thrive and empower your workforce.
Project Lifecycle Support
We have a dedicated team of technical experts to support you throughout the lifecycle of your project deployment and beyond.
Project Configuration Services
A range of configuration services to support customers, streamline deployments and capture valuable key information for tracking assets and managing devices.
Image Deployment Services
Getac support all industry standard image deployment technologies to ensure seamless image compliance across organisations.
Getac offer a range of software solutions to support the needs of mobile device productivity and deployment.
Getac Driving Safety Utility
Reliable In-vehicle Safety On The Move
Getac promotes Driver Safety. Whether you are driving commercial vehicles on the road or forklift trucks in the warehouse, Getac Driving Safety Utility reduces visual and manual distractions with its screen blanking function, to help drivers stay focused, keeping them safe.
Getac KeyWedge Barcode Reader Utility
One-Touch Scanning for your Rugged Devices
The KeyWedge Barcode Reader Utility expands the capability of any Getac rugged device with a rear camera. No hardware. No upgrades. No SDK integration required. Simply install the app and you’ve got a one-touch rugged barcode scanner suitable for standard industrial field use, available on your Getac tablets or laptops. One download and you’re good to go.
EXTENDED WARRANTY & SUPPORT OPTIONS
We are so confident in our fully rugged computing technology we include 3 years bumper-to-bumper accidental damage cover as standard across the fully rugged device range.
Extended Device Warranty
To prolong the life of your product and increase your ROI, Getac offer extended device warranty from 3 to 5 years and beyond.
To keep your devices functioning at peak performance, the Getac Self-Maintainer Program allows you to replace consumable parts in the field, reducing downtime and operational impact to your workforce during the warranty period.
- Zero Downtime
- Work to Your Schedule
- Claim 2 Free Items per Device
Extended Battery Warranty
We understand battery performance is essential to ensure your mobile workforce remains productive. To maintain that performance across your product life-cycle we offer extended battery warranty options.
Extended Accessory Warranty
To ensure your accessories perform in-line with your total solution, we offer extended warranty options for years 4 and 5 on Getac-certified 3rd party docking stations and cradles.
Getac Service System (GSS)
By registering your devices on the Getac Service System (GSS), you have the ability to order replacement parts, purchase upgrades, manage your warranty and more. Features include:
- Warranty Check
- Product Registration
- Service and Repair- standard and buffer swap online claims
- Getac System Recovery
- Drivers and manuals
- Create Service Requests
Loan Swap Services
Getac can provide a variety of next business day loan swap services for units and accessories.
- In the unlikely event of a failure, the loan swap service ensures next working day replacement devices for your workforce.
- Customers can choose from a hot swap service where the user receives a replacement device next working day or an advanced exchange service which includes a temporary loan device until the original device is repaired and returned.
- All swap devices are maintained to the highest standard throughout the support period.
- Our dedicated service team proactively manage the end-to-end process, whilst keeping you informed every step of the way.