Retaining The Competitive Edge In Oem Aftersales

RETAINING THE COMPETITIVE EDGE IN OEM AFTERSALES

WEDNESDAY, 7th JULY 2021
2PM CST (UTC+8) &
4PM AEST (UTC+10)

FREE LIVE WEBINAR

Welcome to our event!
Join us on the 7th July at 2pm CST (UTC+8) & 4pm AEST (UTC+10) for this informative 2-hour webinar dedicated to vehicle manufacturers and franchised dealer groups. Together with our network of automotive industry experts we will be discussing the challenges facing the automotive aftersales market and giving you actionable insights and workable solutions.
This is a must attend event for all vehicle manufacturers and franchised dealer groups who are looking to improve workshop productivity, efficiency, customer retention and loyalty, all while reducing cost and maximizing profitability.
*The Webinar will be hosted in English.
*Simultaneous interpretation (English to Chinese) will be provided.

About Getac

With over 30 years of operational excellence and proven track record, Getac has become one of the leading rugged computing manufacturers across the world; supplying solutions to a diverse range of sectors spanning from Public Safety and Oil and Gas, right through to, Industrial Manufacturing and Automotive. Proud to combat customer challenges, Getac offers complete hardware, software and accessory solutions to its Automotive sector. Find out more: Automotive

SCHEDULE

14:00 CST
Getac - Welcome & Opening

Getac open the webinar by introducing the speakers and providing an overview of the agenda.

Jerry Huang / Senior Director
14:05 CST
Frost & Sullivan - Aftermarket Outlook and Emerging Opportunities, 2021

Presentation on how the aftermarket recovery is anticipated as the market emerges from under the shadow of the pandemic from 2020. As the recovery propels business sentiment, identification and adoption of newer technologies and solutions will be vital to leverage the growth momentum - the discussion is aims to bring these trends to the forefront for the benefit of industry stakeholder.

Anuj Monga / Associate Director
14:20 CST
Loyalty Logistix - Customer Retention & the Power of Data

Challenge: Customer retention and re-sale are the foundation for growth for any Automotive business – OEM / Dealer networks. Many OEMs are unable to get visibility from the dealer network of customer behaviour / loyalty and of the key performance indicators to drive strategy and performance. Solution: Platform delivering insight, measurable increases in customer retention and renewals by making the current customer database their most valuable asset.

David Hawkins / CRO
14:35 CST
Getac – Removing Inefficiencies in the Aftersales Process with the Use of Digital Strategies

Russell will focus on your dealer network and what he is regularly hearing from the Aftersales management teams he speaks with. Due to the transformation in the Industry and the decline in New and Used Vehicle Sales, Aftersales is now more than ever expected to underpin and increase revenue streams but in so many cases their manual processes and paper-based workflows often are set up to fail. At Getac we believe there is a new approach that provides the right conditions to maximise the opportunity and minimize waste.Focusing on the use of digital strategies to maximize throughput of vehicles, provide excellence in customer experience, in turn driving revenue and profitability for the dealer operations. Morevoer, it’s important to keep cost under control and eliminate waste, such as technician idle time.

Russell Younghusband / Global Automotive Director
14:50 CST
Worx Automotive – Steering the Change and Gains

This speech will be to introduce the methodolgy of doing the right thing at the right moment based on the Lean philosophy. The topic I would like to address is that although Lean theory has been developed many years ago, it still applies and is now further enabled with predicable AI, Big Data and Connected Vehicle technology. In the past the technology wasn’t available or had to be done “door to door” whilst now the technology becomes available for everyone and can be the perfect solution to the Automotive industry.

Marcel van Renselaar / CEO
15:05 CST
CKL Consulting – Fuel for Thought

In order to meet emission reduction commitments. The UK will ban the sale of Petrol and Diesel powered vehicles from 2030. Other countries will follow a similar approach. The Automobile industry is responding by introducing battery electric models. This approach has its own problems, in this talk we will examine those problems and potential alternative solutions.

Martin Clark / CEO
15:20 CST
Somit Solutions – Aftersales Technical Information for Start-ups

Julian will share his personal experiences with working with companies such as Tesla, Fisker/Karma, Coda and Meccanica. Covering his personal experiences, challenges faced and the various routes to market. The keynote will also share his thoughts on what the startup OEM’s are doing differently compared to traditional OE’s. The talk track here will be around knowledge databases, integration with engineering and streamlined processes. Also how they are structured, the need also to operate with small teams with multi discipline and collaborate with partners that offer a broader spectrum of services.

Julian Soanes / CEO
15:35 CST
Panel Q&A
All Spekers
15:50 CST
Getac - Wrap Up & Close
Jerry Huang / Senior Director

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EVENT FAQS / we have the answers

1What happens with my data?
By signing up to this Live Webinar you are giving consent to be contacted by Getac following the event.
2Do I have to join in live? What options are there in case I can’t attend for short notice reasons?
No, you do not have to join in live. After the event you can just watch the recording of the live session. However, we strongly suggest to join in live. That way you are able to actively participate and ask questions. Of course you are also more than welcome to just watch a couple or even only one specific keynote.
3Are there device limitations for joining in?
In short, no - you can join in via PC, tablet or smartphone.
4Are there any costs to be able to participate?
You can join in, whether it's live or later and on-demand, for free.

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