Sustainability Communication

Identification Of Stakeholders

The opinions of stakeholders are an important basis for Getac's progress. In addition to timely communication and response of all departments according to their powers and responsibilities, and maintaining a smooth flow of opinions exchange, Getac Technology Corp. convenes Sustainable Development Committee with all members every year by the Chairperson of Committee to perform evaluation score operations in accordance with the AA1000 Stakeholder Engagement Standard, scoring from five aspects of dependence, influence, multiple perspectives, responsibility and tension to identify key stakeholders and ensure that the understanding of stakeholders by each department is updated and improved constantly. The top five categories of stakeholders that Getac received the highest score in 2020 were Employees, Customers/Distributors, Suppliers, Shareholders, Government Agencies, and Media.

Material Topic Identification And Boundary Setting

With reference to the GRI Standards and the Supplier Codes of Conduct adopted by major international initiatives and benchmark companies, the results of questionnaire cross scoring in 2020 revealed that no major discrepancies exist between the 20 sustainability issues selected, with a total of 21 specific topics identified.
 
 

Getac HQ

Getac Xizhi

Corporate governance, transparency of information disclosure

●

 

Environmental / social / economic compliance

●

●

Information security and customer privacy

●

●

Intellectual property rights

●

●

Operational risk management

●

●

Child labor

●

●

Economic performance

●

●

Anti-corruption

●

●

Forced or compulsory labor

●

●

Customer health and safety

●

●

Occupational health & safety

●

●

Waste

●

●

Employment

●

●

Energy

●

●

Water and effluents

●

●

Emissions

●

●

Supply chain management

●

●

Training & education

●

●

Materials & product energy-saving

●

●

Marketing and labeling

●

●

Anti-competitive behavior

●

 

 

Stakeholder Communications

To implement CSR and integrate the needs and expectations of shareholders into Getac’s CSR policies, the company has set up a diverse range of communication channels for stakeholders to communicate CSR-related issues concerning the dimensions of environment, society, and corporate governance. Meanwhile, stakeholder opinions were compiled to provide a reference for developing or revising CSR policies.
Customers /Distributors
Getac's Response Methods
  • Customer service section on the corporate website (immediate)
  • Sales contract & Non-disclosure agreement (immediate)
  • Telephone customer service hotline (immediate)
  • Channel partner conference (periodic)
  • Consumer service mailbox (immediate)
  • ESG audit by the third party (aperiodic)
2020 Issues of Concern
  • Child labor
  • Forced or compulsory labor
  • Non-discrimination
  • Security practices
  • Information security & customer privacy
Communication and Response
  • Customer requirements and suggestions, including those received through the express customer service e-mail and telephone hotlines, are responded to in a timely manner. Satisfaction surveys and distributor conferences are also held on a regular basis. An ESG survey is conducted every year to learn about topics of concern of customers and respond to these topics through the report.
  • Further upgrades and improvements were carried out by Getac in 2020 in response to the importance of information security to customers. Both ISO27001 (Information Security Management System) and TISAX (Trusted Information Security Exchange) certifications were obtained in 2020 to bring our information security standards in line with leading Tier-1 international vendors.
Communication Channels
Suppliers
Getac's Response Methods
  • Supplier visit (immediate)
  • Supplier procurement contract (immediate)
  • Supplier audit (annual)
  • Supplier query mailbox (immediate)
  • Supplier conference (aperiodic)
2020 Issues of Concern
  • Information security & customer privacy
  • Intellectual property rights
  • Human rights assessment
  • Corporate governance & transparency of information
  • Economic performance
Communication and Response
  • By holding supplier conferences from time to time and regular supplier audits, Getac and its supplier partners continue to communicate operational directions and CSR goals and respond to related concerns.
  • In 2020, Getac established the "Sustainability Zone" in the Getac global Supplier Portal to determine supplier compliance and ESG performance. 85% of supplier responses were received, representing 512 suppliers.
Communication Channels
Employees
Getac's Response Methods
  • Performance appraisal (annual)
  • Internal announcement (immediate)
  • Employee meeting (annual)
  • Labor management meeting/supervisor meeting/training (periodic)
  • Education & training (periodic)
  • Employee consultation hotline (immediate)
2020 Issues of Concern
  • Information security & customer privacy
  • Occupational health & safety
  • Corporate governance & transparency of information
  • Child labor
  • Intellectual property rights
Communication and Response
  • A range of open internal communication channels have been established by Getac to listen to employee feedback. A comprehensive performance evaluation system is also used at every level of management for communication and dialog.
  • A total of 118 employee suggestions were received in 2020. More than half were on upgrades to the working environment and equipment. All of these suggestions have now been taken on board for future improvements and employees informed of the measures being taken by the company. For suggestions on education and training, online education was revamped by Getac in 2020. Interactive live streams and a variety of learning content were adopted to ensure that employees receive the professional knowledge they need to pass the assessment.
Communication Channels
  • Employee consultation mailbox Corporate Sustainability Organization Development Center Andy Lin
  • Email：[email protected]
Shareholders
Getac's Response Methods
  • Shareholders' meeting/ investor conference (annual)
  • Corporate website (immediate)
  • Market observation post system (immediate)
  • Investor query mailbox/hotline (immediate)
2020 Issues of Concern
  • Corporate governance & transparency of information
  • Environmental/social/economic compliance
  • Information security & customer privacy
  • Child labor
  • Economic performance
Communication and Response
  • Getac publishes its financial information and annual report in a timely manner as required by law. The corporate website also has an investor section for providing investors with real-time advice.
  • Scheduled shareholders’ meetings and ad hoc investor conferences are used to communicate current business progress and future developments with investors.
  • During 2020, we organized two large public investor conferences and 33 sessions for small institutional investors.
Communication Channels
Media
Getac's Response Methods
  • News releases (immediate)
  • Press conferences (periodic)
  • Spokesperson interviews (immediate)
  • Posting of information on the corporate website (immediate)
2020 Issues of Concern
  • Information security & customer privacy
  • Corporate governance & transparency of information
  • Intellectual property rights
  • Environmental/social/economic compliance
  • Economic performance
Communication and Response
  • The media is a bridge for transmission of information. They serve as a vital link for Getac to communicate with the public. Through ad hoc press releases and press conferences along with the timely disclosure of related information, Getac explains the company’s business development and targets. Public opinion is also collected for the reference of the management team.
  • In 2020, total media exposures in Taiwan reached 906 instances.
Communication Channels
Government Agencies
Getac's Response Methods
  • Official documents (immediate)
  • Regulatory meetings and training (periodic)
  • Seminars (periodic)
2020 Issues of Concern
  • Child labor
  • Customer health and safety
  • Supply chain management
  • Environmental/social/economic compliance
  • Forced or compulsory labor
Communication and Response
  • Ad hoc meetings and bulletins are used for cooperating with government agencies on related matters. These include attending related lectures, courses and conferences, and active cooperation with government agencies.
  • After the “Corporate Governance 3.0 – Sustainable Development Blueprint” for enhancing corporate sustainability and ESG governance was issued by the Financial Supervisory Committee in 2020, Getac actively responded to the blueprint and introduced related requirements. Seven improvements were subsequently made and completed in 2020 based on the indicators in the 7th Corporate Governance Evaluation.
Communication Channels
CSR Contact Information

We sincerely welcome any suggestions regarding this report.
Irene Sun
Tel: +886-2-2785-7888#5124
Email: [email protected]