DIGITAL TECHNICAL PUBLICATIONS

Provide vehicle manufacturers technical repair and maintenance information directly to the technicians, as part of a Getac rugged mobile solution, to maximise the working time spent on the vehicle and improve the first time fix ratio.

OEM INFORMATION MANAGEMENT SYSTEMS

Getac’s cloud-based toolset helps OEMs ensure information flow across their aftersales value chain. These process-driven systems include lightweight ticketing and maintenance interfaces that incorporate a wide range of customizable KPIs and reporting metrics to manage workshops and technicians effectively.

Aftersales Portal

The cloud-based platform is tailored for service and repair networks, providing access to a consolidated database of aftersales information, resources, and systems. An administration console manages the systems and associated content, which can be accessed through either a fully managed SaaS model or an on-site installation.

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Salient Features

  • User account management with SSO integration
  • Flexible vehicle definition/vehicle management model
  • VIN specific resource tagging
  • Acts as a container for aftersales modules, including document libraries, knowledge base, service repair information, warranty repair times, electrical information, parts catalogues & parts ordering

Key Benefits

  • Out-of-the-box setup
  • Supports multiple resource types
  • Can be fully managed and maintained by the OEM
  • Flexible system interfaces

Technical Case Management

Getac’s technical case management system is used to manage and track technical issues related to the repair and maintenance of vehicles. When a vehicle is brought in for service or repair, the technician uses this system to log the details of the issue, including any symptoms or error codes. The system in turn provides the technician with recommended solutions to diagnose and resolve the problem.

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Salient Features

  • One-stop solution for managing all technical queries
  • Out-of-the box system
  • Simple to use, swift to deploy
  • Structured, data-driven and customisable interfaces
  • Workshop friendly reporting dashboards
  • Integrates seamlessly with OEM and Third-Party systems

Key Benefits

  • Improves customer satisfaction through a streamlined & transparent process
  • Enables better tracking and faster resolution of technical issues
  • Enhances communication between workshop stakeholders
  • Improves workshop efficiency through process automation

Warranty System

Designed specifically for automotive OEMs and their service networks, the warranty system enables the technicians to claim a warranty. It covers the cost of repair or replacement of parts and labor for defects or issues that arise during the warranty period. It's tightly linked with the technical case management system.

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Salient Features

  • One-stop solution for managing all warranty-related queries or claims
  • Information captured using consistent and structured forms
  • Allow users to create and facilitate warranty claims
  • Alerts support groups when new claims are raised
  • Allows upload of proof documents

Key Benefits

  • Improves customer satisfaction and brand loyalty through a transparent warranty claim process
  • Reduces costs for customers as well as the OEM and its dealership
  • Demonstrates commitment to quality and customer service
  • Helps drive competitive differentiation

See the solution in action

WORKSHOP READY DEVICE MOBILITY,
FOR EASILY ACCESSIBLE TECHNICAL DOCUMENTATION

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Automotive aftermarket size to reach $513.1 Billion by 2027.*1

The average vehicle car parc age is getting older, in the US it is circa 11.8 years, in Germany it is 9.8 years and in Russia 13.4 years. *2

This will translate into higher investments in the maintenance and upkeep of existing vehicles. *2

“Access to repair and maintenance information is an important part of a safe and effective automotive aftermarket”. *3
*1 Source: www.globenewswire.com
*2 Source: Frost & Sullivan
*3 Source: European Automobile Manufacturers Association

WHY YOU NEED IT?

With right to repair legislation at the forefront for OEM’s, they are responsible for providing technical parts and service information to its network, customers, and independent repair facilities. Technical portals and websites are available for its franchised service points or through online subscription services, for the independent aftermarket.

Delivering vehicle code details, non-emission related information, reprogramming, or flashing for all makes and models, directly to the technician’s rugged mobile device to improve the proficiency of vehicle servicing and repair.

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GETAC DIGITAL TECHNICAL PUBLICATIONS GIVES YOU

TECHNICAL DATA FLOW

Integrate your OEM technical data into the Getac Intelligent Planning solution to feed your technician job cards and technical information into a single workflow.

OPTIMAL VIEWING

Getac tablet PC’s can access and effectively display VIN based records, vehicle service history, outstanding campaigns, technical instructions and wiring diagrams without the need to zoom in and out.

MOBILIZE YOUR TECHS

Using Getac’s workshop ready tablet PC’s allows your technicians to be at the side of the vehicle when referencing technical data.

GETAC AUTOMOTIVE SOLUTIONS

Getac believes in eradicating wasted time and reducing costs for workshop operations by providing optimal hardware and software solutions that address the main workshop processes - allowing technicians to spend more time in the service bay attending to vehicles or out in the field at a roadside repair.
The Smart Approach to Combining Workflows]
Download the Workflow Brochure to learn more about the optimized rugged mobile solutions to improve the first time fix ratio.
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SOLUTION FEATURES

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Proven workshop and diagnostic tool of choice by OEM’s around the world for durability and mobility.
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Getac tablet is a single platform for repair order tasks, time-clocking, technical data and diagnostic.
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10” screen or above recommended (11” for optimal experience), to cover your technical documentation needs for wiring diagrams and schematics.
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Connect with WWAN for OEM cloud-based technical platforms when out in the field or when the workshop has poor WLAN capabilities.
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Ensure access to confidential technical information is secure with Getac optional features, such as RFID, Getac Device Monitoring System and multi-factor authentication.
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Dual batteries* offer a full shift battery, avoiding any system crashing during access to the OEM technical systems.

*Certain models offer dual batteries as standard, various battery options available.

4 WORKFLOWS IN 1 DEVICE

Getac tablets can manage all your workshop process needs (Technical, Diagnostic, Job Card & EVHC) allowing for device consolidation, which in turn reduces IT costs by removing the need for a separate device for each application.
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GETAC AUTOMOTIVE SOLUTION BENEFITS

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TECHNICIAN TOOL VERSATILITY

Getac devices are the right tool for dealership workshops and mobile technicians alike.

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CABLE FREE CONNECTIVITY

Getac devices can connect directly to the vehicle, VCI and workshop infrastructure with dual WLAN and Bluetooth.

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SOLUTION AS A SERVICE

Subscription models are available to spread the investment and take advantage of a strong ROI.

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GLOBAL CERTIFICATION & SUPPORT

Getac devices are certified for use globally, currently supporting major OEM programs, and strengthened by our world class service and support.

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OPTIMAL SCREEN SIZE FOR ALL WORKFLOWS

Datalogging, technical publications, wiring diagrams, and job card information require larger screens for enhanced viewing and input.

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What is "Getac Select® Solutions?"

As a leader in providing rugged mobile solutions in the industry, we listen to customers and want to take our Customer Experiences to the next level. We understand the challenges in your daily business and the frustrations you may have while selecting suitable solutions to achieve your business objectives or solving these challenges. To further separate Getac from the competition, Getac now offers a comprehensive Industry solutions program, called “Getac Select® Solutions”. With our years of industry knowledge and experience, and combined with our successful deployments to our customers globally, “Getac Select® Solutions” shortlists the most appropriate solution options for you to choose from.

Solutions

Professional Service and Support

Service

  • Main Unit Warranty Extension
  • Battery Warranty Extension
  • Keep your SSD / HDD Warranty
  • Getac Office Dock Warranty
  • 3rd Party Vehicle Dock Warranty

Support

  • Self-maintainer
  • Drivers & Manuals
  • Product Registration
  • FAQ & Help
  • Online Support
  • Getac Diagnostic Assistant
  • Getac System Recovery
  • Warranty Check
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