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RELY ON US.

Getac makes some of the most durable computers available. DHL offers one of the most reliable logistics operations available. Together, we deliver the most professional and dedicated service and care across all of Europe. Wherever you are, you can rely on us to get you back up and running - fast.

FAST, CONVENIENT AND RELIABLE SERVICE

Getac computers are Built to Survive™, which is why we have one of the lowest annual failure rates in the computer industry. If one does need repair, our partnership with DHL will make it as convenient as possible and get it fully working and back in your hands.

Product Repair

Efficient routing of service

Now with two major service centre facilities boasting identical capabilities, we can ensure that service returns are routed to the most efficient option in the UK or mainland Europe. Our process control systems are designed to minimise inbound and outbound logistics to allow maximum time to repair your unit.

Flexibility and choice

Getac Service also offers the greatest flexibility and freedom of choice when it comes to which service plan suits you. Our European Support Team will work with you to design a customised service delivery system that best suits your needs.

Fast & consistent turnaround

We know that in business, time is money more than ever before. That’s why our service team specialises in fast and consistent turnaround times, so that we can get you back to work as soon as possible.

Online & self-service support

Our Engineering Technical Helpdesk upload all the latest product information and support documents and are always available to aid self-resolution and eliminate the need for a repair return.

Extended repair and test time

With a logistics hub integrated into our mainland Europe Service Centre, more hours are available for repair and testing. As a direct result of earlier delivery & later shipment deadlines the extra time is used to ensure the highest repair quality is always achieved and never rushed.

Efficient routing of service

Now with two major service centre facilities boasting identical capabilities, we can ensure that service returns are routed to the most efficient option in the UK or mainland Europe. Our process control systems are designed to minimise inbound and outbound logistics to allow maximum time to repair your unit.

Flexibility and choice

Getac Service also offers the greatest flexibility and freedom of choice when it comes to which service plan suits you. Our European Support Team will work with you to design a customised service delivery system that best suits your needs.

Fast & consistent turnaround

We know that in business, time is money more than ever before. That’s why our service team specialises in fast and consistent turnaround times, so that we can get you back to work as soon as possible.

Online & self-service support

Our Engineering Technical Helpdesk upload all the latest product information and support documents and are always available to aid self-resolution and eliminate the need for a repair return.

Extended repair and test time

With a logistics hub integrated into our mainland Europe Service Centre, more hours are available for repair and testing. As a direct result of earlier delivery & later shipment deadlines the extra time is used to ensure the highest repair quality is always achieved and never rushed.

EXCELLENT QUALITY OF REPAIR

BEYOND EXPECTATION

Customers who want the very best rugged computing technology are choosing Getac because of our commitment to customer satisfaction.

Bumper to Bumper

Accidents can take your equipment out of service when you least expect it, especially in a rugged environment, which can cause costly equipment downtime.
That is why Getac has introduced accidental damage as standard under our new Bumper-to-Bumper warranty for fully rugged devices, to help minimize your enterprise IT costs.

Download PDF

Pack & Collect

Pack & Collect provides a hassle free returns service for Getac semi-rugged devices that fail under warranty. If your equipment fails we will send a DHL courier to pack it in appropriate packaging for dispatch to one of our service hubs.

Once repaired, DHL will return it in the same way, fully protected.

Download PDF

Bumper to Bumper

Accidents can take your equipment out of service when you least expect it, especially in a rugged environment, which can cause costly equipment downtime.
That is why Getac has introduced accidental damage as standard under our new Bumper-to-Bumper warranty for fully rugged devices, to help minimize your enterprise IT costs.

Download PDF

Pack & Collect

Pack & Collect provides a hassle free returns service for Getac semi-rugged devices that fail under warranty. If your equipment fails we will send a DHL courier to pack it in appropriate packaging for dispatch to one of our service hubs.

Once repaired, DHL will return it in the same way, fully protected.

Download PDF

Register now for an Extra 2 month’s warranty with Bumper to Bumper included.

Plus gain access to the Getac Service System to manage your device.

Register Today

NOT JUST DELIVERING QUALITY & SERVICE BUT ADDING VALUE TOO.

Trade in, Trade up.

Have you considered the residual value of your aging IT estate? With Getac’s BuyBack scheme you can convert these old devices to offset some of the cost of purchasing new devices. You also have the advantage of knowing you have disposed of your old equipment in a WEEE compliant and secure manner. The sooner you do it, the more you get.*

Download PDF

SIM Installation

As part of our Solutions Kitting service we can install the devices network SIM card. This means that when the device arrives it is set-up and ready to go wherever the job takes it.

Solutions Kitting

Rolling out a new IT deployment is not just about delivering a single PC to a single location. You may have a requirement for a range of additional items such as asset-tagging, SIM installation, docking, peripherals, manuals etc. that you need to arrive at the same time and to multiple locations. We can take on everything from product sourcing & BOM assembly to asset-tagging and delivery to any number of addresses. Think how much time & logistics infrastructure this could save your organisation.

Image Management

Our image management service not only means that when your original order of devices is delivered they arrive already imaged with your required set-up and files already installed, it also means that should you need to order further devices or have a devices storage replaced it can be arranged for the unit to be pre-imaged with your Gold image. (subject to mutual confirmation)

Trade in, Trade up.

Have you considered the residual value of your aging IT estate? With Getac’s BuyBack scheme you can convert these old devices to offset some of the cost of purchasing new devices. You also have the advantage of knowing you have disposed of your old equipment in a WEEE compliant and secure manner. The sooner you do it, the more you get.*

Download PDF

SIM Installation

As part of our Solutions Kitting service we can install the devices network SIM card. This means that when the device arrives it is set-up and ready to go wherever the job takes it.

Solutions Kitting

Rolling out a new IT deployment is not just about delivering a single PC to a single location. You may have a requirement for a range of additional items such as asset-tagging, SIM installation, docking, peripherals, manuals etc. that you need to arrive at the same time and to multiple locations. We can take on everything from product sourcing & BOM assembly to asset-tagging and delivery to any number of addresses. Think how much time & logistics infrastructure this could save your organisation.

Image Management

Our image management service not only means that when your original order of devices is delivered they arrive already imaged with your required set-up and files already installed, it also means that should you need to order further devices or have a devices storage replaced it can be arranged for the unit to be pre-imaged with your Gold image. (subject to mutual confirmation)

THE PERFECT COMBINATION

Our partnership with DHL creates the perfect combination: an industry leader in logistics and an industry leader in service and reliability. Together, we can develop the most innovative, efficient and reliable service operation possible.

Whatever challenges you may face, you can be sure that we will rise to meet them.

If you are interested in a partnership that you can rely on, no matter where you are, then give us a call today.

+44 (0)1952 207222

Want to know more?